Tài Khoản Khách
8 tháng hai, 2023
Unfortunately, my stay was an unmitigated disaster. Let me start by saying the manager was very courteous and tried his best to handle the problems at the hotel, but still the concessions offered by the hotel in relation to our problems was no where near enough. My two biggest grievances were the pictures on the booking sites don’t come close to matching the reality of the hotel, they’re totally outdated, but by far the biggest grievance was the lack of a private pool and area for guests. They’ve renovated the part of the hotel that houses the old swimming pools, and turned the old two pools into a ‘beach area’. It claims it’s exclusive but in fact its not, it’s in fact open to the public! I was shocked, a 4 star hotel with no private swimming pools and open to the public! There are local family’s coming in from outside using the full facilities which leaves nothing for the hotel residents. Also the in house cafe is closed (looked very cozy in the brochure though). The hotel acknowledged our problems but only offered us ‘a few drinks’ and ‘some fruit’ as an apology. Again I was stunned. The offered us a pool in a hotel on another street, it was the size of a living room and totally unkept. I understand Covid recovery but this was too far considering the price. We eventually left the hotel after one night and they did refund us the remaining nights. I would urge foreign travelers to careful explore this hotel before booking.
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