The Linden Suites

I’ve been a frequent guest at this hotel, staying an average of almost once a month, and overall, the experience has been pleasant. The **room was clean as always**, and the **housekeeping service was excellent**, promptly attending to any request with efficiency and courtesy. However, I believe the **front desk services** still have room for improvement. On my recent stay, I inquired about a complimentary room upgrade, as many hotels offer this perk for loyal guests. I was quickly told “no” without much consideration or follow-up. I suggested they at least check, but the front desk agent declined. I asked “how about birthday upgrade for frequent guest?” I was answered, we only give cake and didn’t even bother to ask for my birthdate or check his record. Additionally, I requested a late check-out, as the standard check-out time is 11 a.m. I asked for just a one-hour extension, but the staff advised me to call the next morning instead of handling the request during the check-in process. While the **cleanliness and housekeeping** are consistently excellent, I hope the front desk can improve their customer service to match the overall high standards of the hotel.

This room is highly recommended for family or big group. Kids enjoyed the pool so much. Good service. I would like to compliment their staff Jay for the excellent service. Thank you to Linden Suite team.

Tried the sauna few minutes before it closed 935pm and its supposed to close 10pm. I was still Pleasantly accommodated so I only took a few mins to make sure I finish before cloaing to repay the consideration the receptionist has given me. Went again 730am as they open 7am and again accommodated as pleasantly by another crew. Will always come back if only for the service, the sauna and the location (beside Lawson, banks, 711. Walking distance to Rob Galleria and many others.

Everything is good except for the leak on the bidet because it turned the bathroom floor a swimming pool. 😅 engineering team immediately sent someone to fix it and maintenance cleaned it up as well. But a bit of a hassle though for someone who would like to have a relaxation that's why we booked for a hotel.

Excellent accomodation however they could work on the provision of higher stock of complimentary blanket pillow towels extra bed bath robe and toiletries coz during our stay towel bath robe pillow and blanket has maximum alloted quantity Then if it it chargeable at least enough supply of the stipulated items coz when we requested for extra blanket and pillow theres no more stocks and only 1 blanket available

The carpet was dirty, leaving our feet dusty, and only one pair of hotel slippers was provided. The trash bin still had wrappers from the previous guest, and there were hairs in the bathtub, which was very disappointing. I booked a room for four people, but only two chairs were provided at the dining table. I also had to correct the staff about the breakfast buffet being included in our booking, as it seemed they weren’t aware. On the positive side, we were given a corner room, which was great because it was spacious and perfect for us since we had kids with us. However, these cleanliness and service issues affected our overall experience.