Red Planet Ortigas

With care and respect, I highly recommend Privato Hotel to everyone. It’s cozy and comfortable, and the staff are genuinely kind and approachable especially Miss Charity. I truly appreciate her professionalism and patience. I admired the way she clearly explained everything to me with such calm and respect. To all the other staff as well, thank you for your warm hospitality and excellent service. Everyone made my stay feel safe, relaxed, and well taken care of. Definitely a 5-star experience! ⭐⭐⭐⭐⭐ For sure, I’ll be checking in here again!”

Honest Review – Red Planet Hotel Ortigas I recently stayed at Red Planet Hotel Ortigas for 4 days. While I appreciate the affordability and acceptable room cleanliness, I was quite disappointed with several aspects of my stay. First, there’s no telephone in the rooms only one near the elevator. This is very inconvenient, especially when you need assistance. Although the staff were polite when spoken to directly, it was really hard to reach them via phone, and they were slow to respond when I had requests. I asked for a toothbrush to be delivered, but it never arrived, and I ended up checking out without it. I had to go out and buy one myself. There’s also no complimentary water service, which is usually expected in most hotels. And to add to my frustration, the internet wasn’t working during my entire stay I couldn’t even connect at all. That was a big inconvenience, especially for someone who relies on Wi-Fi for work or communication. Regarding cleanliness, it was okay overall, but the soap dispenser in my room was empty, and shockingly, the towel provided had bloodstains something that’s totally unacceptable for any guest. I also noticed a lack of hospitality from most of the staff. They barely greet guests upon entry or exit, and it honestly felt like they weren’t trained in proper customer service or guest care. However, I want to end this review by highlighting the one staff member who truly stood out in the hotel guard. He was consistently kind, respectful, and professional. He greeted me with a warm “Mabuhay” every time I entered or left the hotel and always opened the door for me. His presence made me smile, and I deeply appreciated his genuine hospitality and dedication. Overall, Red Planet Ortigas has a lot to improve, especially in customer service, communication systems (like adding in-room phones), guest support, and basic amenities like Wi-Fi and hygiene. Simple things like courtesy, responsiveness, and cleanliness go a long way in making a stay enjoyable and unfortunately, most of those were missing here.

We had a great stay. The staff are accommodating and what amazed me is that I get to experience the Grab locker at the hotel

I had a fantastic stay at Red Planet! I truly appreciated the attention to detail and the overall relaxing atmosphere. I’ll definitely be returning on my next trip!

The staff is polite. The bathroom and bedroom are in good condition. The window can be opened. The restaurant has delicious foods. It has a variety of foods and drinks. There are no water bottles in the room not even a kettle with glasses in the room but there is a water bottle refill station in the lobby which is on the main floor. No disposable toothpaste and toothbrushes in the room.

The room is clean and it is value for money, staffs are great and courteous. I like that they have parking . I think the sheets could be cleaner