Conrad Manila

The Conrad Hotel met all of our expectations and more. The level of service is high and the cleanliness was superb. Marco and Lester from the concierge team, as well as the front desk staff, met all of our needs. One perk is that they have a nurse on duty if you feel sick. The carpets in the bedrooms were a bit old, but very clean. Our room was very comfortable and our stay was refreshing. The room was fully equipped with robes, slippers, shampoo, conditioner, body wash, lotions, toothbrushes, and everything else necessary to be comfortable. We had room service just about every day and they have a wide variety of food options. They also have local food, which made it easy to try a variety of Filipino dishes. The Conrad Hotel connects directly to the SMX conference center, and also the Mall of Asia. It was a very convenient walk from our room over to the conference center. The SMX conference center accommodated thousands, and there were other high-level businesses such as American Express hosting their own conferences inside the Conrad Hotel conference rooms. If you didn’t want to hear the hotel, the mall of Asia offers of a variety of restaurants, including Olive Garden, Chili’s , Shake Shack and more. The mall also has a ton of shopping and play places available for the children. Our children enjoyed the huge Toy Kingdom store and the Disney toy store. We would definitely stay at this hotel again!

Overall experience is good. Staff are polite and welcoming. We appreciate the early check in. What needs to be improved is the cleanliness of the room. Some surfaces seem to have been overlooked as we can see some dust. (See photos). Sofa has markings too. Need to put attention to this given that this is a 5 star hotel.

I recently stayed at **Conrad Manila**, and while the hotel has its strong points, there were also a few areas for improvement. One of the best things about this hotel is its **prime location**—it is conveniently **connected to the Mall of Asia**, making shopping and dining easily accessible. Additionally, it is **close to Manila Bay**, providing scenic views and a relaxing atmosphere. However, despite its reputation as a luxury hotel, the **facilities feel quite outdated**. Some areas, including the rooms, could use better maintenance or renovations to match the high expectations associated with the Conrad brand. While the overall stay was still comfortable, the hotel would benefit from an upgrade to enhance the guest experience. Overall, the **location is a major plus**, but improvements in the **facilities and upkeep** would make a stay at Conrad Manila even more worthwhile.