AC Hotel Pasadena

As an ambassador member of Bonvoy- I can honestly say that this property is absolutely amazing!!! The entire staff went above and beyond to make me feel at home. All were friendly, professional, and attentive to my needs. Further, the property is brand new and has both modern decor and amenities. Special thanks to Anthony and Bree for being super kind. Cheers and thanks again!

We stayed here the third weekend in April to attend a concert at the Rose Bowl. Overall I was happy with the stay and would return. The rooftop bar is still under construction and looks like it’s going to be a great area (there is already a fountain and some lounges to sit on). There’s a nice patio at the lobby level with seating areas too. We had a delicious breakfast both days across the street at Urth Cafe. Here are our overall observations: Pros: - Great location on the corner of Colorado and Madison, meaning we could walk most places (including the Rose Bowl shuttle stop at the Parsons building). Plenty of restaurants close by. - The rooms were clean and comfortable. Ours was 6th floor at the end of the hall (648, corner) facing the back of the hotel and was nice and quiet - The bed was firm but not hard and pillows were great (I’m picky, like Goldilocks!) - The lobby bar staff were friendly and provided great service. Especially JoAnne. There was also live music both nights, and the small plates we ordered were good. We sat out on the nice patio. - The lobby smells amazing every time you walk in! Cons: - Our room wasn’t ready Friday at checkin so they asked us to wait in the lounge area for about 20 mins and they’d come & get us. An hour later, after we’d had a drink and snack, still nothing. I asked up at the front desk and was told they got busy and forgot to let us know our room was ready. On Sun early morning I asked if we could have a late checkout to compensate and they gave us an extra hour. - Not a big deal, but we weren’t greeted as Bonvoy members. - As another reviewer mentioned, the Colorado street entrance brings you in to the guest elevators with no room key required. Overall a nice, clean and comfortable hotel in a great location.