Heartland Inn & Suites, SureStay Collection by Best Western

Heartland Inn & Suites in Park City, MN Nice rooms and very friendly staff and check-in. Beds were comfortable but a loud environment until 11:04 p.m., so got quieter slightly after the posted quiet time.

The check in person was very pleasant but they incorrectly informed us that breakfast ran to 10 the next morning due to it being a holiday, even though it was a weekday. When we took our kids down to breakfast at 9:40 the next morning the food that was out was dried out eggs and rubbery french toast. Thankfully they had a pancake making machine. We noticed not everything was out and the cool case with yogurt etc was locked. When we went to the front desk and mentuined that lookimg for assistance the woman that realinded (who was in jeans amd a sweatshirt so we assumed she was a guest) in. Very snotty tone said "Uh yeah, because breakfast is over" We told her the person tbat checked us in told us it went until 10 and she respnded "What? WHO told you that" then she rolled her eyes, sighed, and unlocked the case and told us "help yourself then" It was a little ridiculous. And the place was odd. Sound carries a lot, I could hear conversations verbatim being held in the atrium when in my 2nd foor room and we had a "balcony" room but the balcony was just overlooking the breakfast area. If we had paid extra for it I would have asked for a refund. Overall poor sleep, not the worst but definitely not the best.

Better than it was under different management. We have stayed at this property multiple times when it was under different management and it was just OK however the best in the area. Now since it’s been taken over by best Western, we’re very impressed! Nice big refrigerators, the rooms were very clean and the front desk operator was constantly cleaning in the common areas. Overall, it’s just much nicer than it used to be.