Tài Khoản Khách
ngày 11 tháng 2 năm 2024
I had the misfortune of booking a triple room for 4 nights to go with my 2 children at the beginning of February 2024. We arrived at night, and they charged me the full accommodation amount. However, when we went up to the room, we found a space with 3 very small beds stuck together with no space between them and no room in the entire space to move around without bumping into things or place suitcases. It was impossible to consider that a triple room. But the worst part was an unbearable tobacco smell that filled the small room and the bathroom. I immediately complained at the front desk, and they told me that the hotel was fully booked that night and that they would try to solve the problem the next morning. We slept as best as we could, and the next morning, we just wanted to leave. I asked for a refund for the remaining 3 nights to find another place, but they refused. They told me to send an email to the absent hotel manager (the first time I've ever seen something like that). We went for a walk for a couple of hours, waiting for the manager's response, but he never replied. Upon return, at the front desk, they informed me that the manager had said they couldn't change my room that night either, and I should stay one more night, and they would see the next day if I could move. However, it was impossible for them to refund the money for the remaining nights. Outrageous. Never seen before. have traveled extensively and stayed in hundreds of hotels of varying quality, but for the first time in my life, I had to leave one due to its terrible condition and service. And on top of that, I was scammed, and they never refunded the money for the 3 nights I didn't stay. Avoid it. Don't even consider this dump.
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