Tài Khoản Khách
ngày 17 tháng 6 năm 2024
Rude customer service. I booked through ***********, and as i am rated as genius level 3 i got quite a big discount. The booking was confirmed through *********** with an official confirmation. I requested some additional information and only then i was informed that the hotel decided not to accept my booking as probably my discount ment that i did not pay them enough for my stay. They said that my booking was a hack. As this was quite a shocking statement i cancelled my credit card and contacted *********** customer service. My booking was not a hack, but probably below their acceptable price. They should not make statements like this, as it causes alarm bells that are not required. When i asked for further clarifications, they never replied. My booking was not a hack and was an official booking through the booking website. Very disappointed as it caused a lot of stress verifying if this was indeed a hack, blocking my card etc.
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