Tài Khoản Khách
3 tháng ba, 2024
Our recent stay at Hotel Ile de France was overshadowed by an appalling incident that has left us deeply dismayed. While certain aspects of our visit, such as the courteous cleaning team and satisfactory breakfast, were commendable, the gross mishandling of our belongings by the hotel manager has irreversibly tainted our experience. To our astonishment and disbelief, we discovered upon departure that our 2 samsonite luggages worth more than 400$, including a sample item worth $1200, had been disposed of without our consent. This egregious disregard for our property rights is utterly unacceptable in any hospitality establishment. Despite the manager's purported experience in the industry, her decision to discard our belongings without consultation or notification is nothing short of scandalous. Furthermore, her refusal to acknowledge the severity of her error and offer appropriate restitution is deeply disappointing. Regrettably, we can no longer recommend Hotel Il de France to fellow travelers. The flagrant disregard for guest property and the lack of accountability displayed by the management cast a dark shadow over what could have been an enjoyable stay. We implore the hotel to address this matter promptly and implement measures to prevent such incidents in the future.
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