Maison Albar Hotels le Pont-Neuf

The room is definitely not the same as the room showed in the website. It has no bathtub, no balcony, no view at all. We even could not open the curtain because you could see nothing outside but others can see inside. No privacy at all. I forgot 4 bags of ham in the  mini bar refrigerator when checked out. This is I bought from Madrid airport as a gift. I called hotel reception at 3pm only a few hours after we checked out to look for the ham hoping to collect them soon. After waiting for two hours without any response I called again and the reception said “we did not find ”. I did not believe. A few minutes later the reception called back for the first time and said they have thrown away my ham. How can you believe: a five star hotel throw away guests’ things without any record or reporting. The ham is brand new and not opened in original nice packing , well preserved in the refrigerator. How arrogant the reception was! She made me feel it was my fault to left my things at the hotel and bother her for it. Yes, she is right: be careful of your belongings! Could not give one star if I can. This can not be a 5 star service, very bad unprofessional guest service. Never back again.

Soap and shampoo quality is sooooo bad. They should change it. Staffs are amazing and nice.

房間很大，佈置優雅，樓下步行兩分鐘就是LV總部和餐廳😝，到各個景點都很近，步行5分鐘就能到盧浮宮，太讚了 房間唯一不足是淋浴🚿水量太小，對於洗澡水量比較有要求客人就不太舒適了！