La Reserve Paris Hotel and Spa

這家酒店是我住過巴黎性價比最不好的酒店，服務也是最匪夷所思的格局小。我從酒店叫了機場服務送機服務，當時我在Ritz酒店的海明威酒吧喝酒，就直接讓酒店把行李放車上順路來接上我，酒店説要另外收一個50歐行李費😹，如果我的東西在另一個地方去幫我取我能理解，但是車是直接從酒店出發的，我説我將永遠不再住這個酒店，經理幫我把這個費用取消了，但我還是覺得匪夷所思。酒店餐廳的花園還可以，但是東西非常難吃。離蒙田大道近，小家子氣！

Unfortunately, this hotel did not meet the standards I would expect from a five-star property paying almost 2000 euros per night. Several aspects of the stay were disappointing. The room had multiple issues, such as a broken towel holder in the bathroom that keep falling and only one phone charging point on one side of the bed, even though the room was booked for two people. This made it quite inconvenient. The Wi-Fi was quite slow as well, the ceilings in the room were low, and the furniture felt a bit old and outdated. Additionally, there was a persistent unpleasant smell in the room, reminiscent of musty clothes. Despite airing it out by opening the windows, the smell did not go away. The spa, which we were looking forward to using, was also underwhelming and appeared a bit outdated. To make matters worse, I had an unpleasant experience in the steam room: while lying down, part of my body got burned due to excessive heat. This should never happen. I frequently use steam rooms and have never experienced anything like this before. It seems the facility is not up to the standards of modern, safe steam rooms. We had a particularly unpleasant experience at the Le Pagode de Cos restaurant. During dinner, a family seated at the table next to us began fighting loudly, which quickly escalated into a physical altercation. Several objects were broken near our table during the incident. Afterward, the staff started cleaning up behind us using hoovers and other noisy equipment, all while we were trying to finish our meal just a couple of meters away. What made the situation worse was the inconsistent treatment by the staff. While they offered apologies and even gifts to another nearby table, we - despite being just as close to the disruption - received no acknowledgment or attempt to address the inconvenience we experienced. This felt highly unprofessional and unfair, especially considering the premium price we paid for what was supposed to be a refined, luxurious dining experience.

Everything was absolutely perfect. From the room, amenities, stuff. Everything is new, modern and clean.