Hôtel du Parc Montsouris

See title Unneccessary stress given we were coming over for my daughters best friend's memorial. Phoned on day of our arrival and thankfully the man who answered emailed the qr code. I had emailed a week ago to ask about how we would access our rooms and am upset that I had to end up phone calling to get the code on the day of our arrival.

The hotel is on a quiet side street, instructions to enter by QR code are sent by email if arrival is after 8pm. Small single room with en-suite bathroom was comfortable, clean, window opened, TV worked, tiny kitchenette with fridge. Good location in south Paris near to Cite Universitaire, next to the park, 15 minute tram ride to the Expo, nice brasserie round the corner serving decent menu until late.

When I made the online booking, I received a message saying the payment had not gone through and that I should try again. I did this and received the same message. I then checked my emails and found two confirmations. I immediately cancelled one so it would not have been ‘live’ for more than a couple of minutes. However when I checked my credit card two payments had been taken from my account. I emailed the hotel but received no reply. When I stayed at the hotel I told them what had happened and was told I would receive a refund. To date, I have not received a refund. The hotel told me the matter was with their accounts department and then asked to see a copy of my credit card statement showing the two payments. I sent this on 17 June and have heard nothing from the hotel since. I chased up on 27 June, 30 June, 10 July and 18 July and the hotel staff have not even had the courtesy to reply to my emails. I believe they have treated me very badly and would not recommend having any dealings with this hotel. I am a pensioner and can’t easily afford to lose 170 euros. Shame on Hotel Montsouris. The ratings on service and value I have given are based on the fact that I paid twice for the hotel and that they do not answer my emails. The man in reception at the hotel was friendly and helpful. But the fact is that the hotel took my money twice for a booking mistake that was caused by a problem with their booking system and are now simply blanking me.