Hôtel Marquis Faubourg Saint-Honoré

The hotel has no staff. I arrived on 08/06 and left at 09/06. I need to leave the hotel cause my room was full of dust. I cancel the remains days of the reservation until 13/06. The breakfast was terrible. The only person that takes care of the breakfast didn't speak English and even didn't speak French. I've tried to order a scrambled eggs or l'boeuf bruille but she didn't understand what it was. I discover later that she was Brazilian. Totally crazy. The door of the bathroom didn't close and also some equipments did not work. Alt night we did not have and turndown bed service or other service in the room. No staff. The room was quite small than the room that I've book. Totally photoshop from the website. A trap. I don't understand how this hotel could be part of Relais & Chateaux. Francesco and Long at the reception did their best.

A stunning small boutique hotel on a quiet street in a great location. We stayed with two kids (ages 7 and 12) in an executive suite. The space was perfect for us. The suite was larger than excepted with a large walk in closet and spacious bathroom. The heated floors were a nice bonus. The room rate was very reasonable and I don’t think there are any other 5 star hotels of this caliber in the area offering the same amount of space at the price point we paid. The staff was wonderful and helpful. We were extremely happy with our stay and will definitely return. I highly recommend especially if you’re traveling with children and need the extra space.

Betgham “ the receptionist” is ****** and rude!!!! We checked in with Francisca “the lady receptionist “ she was so nice and respectful. However, when we checked out Betgham and the other guy try to charge us for FREE WATER!!!! and they tried to manipulate us in paying for free water! When we came back to take our luggages we went to the gym (where nobody was there as it was empty and the lights are dimmed) he came all the way to the gym to be rude and disrespectful saying the we can’t pray here cause there might be guest come to the gym!!! Note that the gym is empty! I tried to explain that he need to respect and be quiet while my friend is praying but he said we are not guests anymore and we need to get out now, as he tried to cut my friend pray!!! I am so disgusted by betgham and the way he was so rude and disrespectful!!!!! Also, he did not allow us to use the toilet in the lobby even though we are guests!!!!!

The staff was so rude and ****** especially (betghim), he did not allow us to use the toilets in the lobby although we were guests, he did not allow us to pray and said we cant pray in the hotel!!! Ive never met anyone as rude and ******. Frnsisca is the only nice person, she is so polite and welcoming. There is no doorman neither any staff except the recipients. They dont provide even water and they charge you for it!!

Stayed for 4 nights in September in room described as a suite with terrace. Not the fault of the hotel (though they should have mentioned on booking) but serious renovations to the adjacent building meant no peaceful use of the terrace. Noise until well past 8pm. Breakfast offered was very limited and quality seemed to depend on who was in the kitchen that morning. Main issue was with the room descriptions online and the reality : Writing desk = 2 bedside cabinets Hardwood flooring = ageing carpet Bathtub = a shower Dual sinks = a single sink Mac mini with keyboard was nowhere to be seen Twice daily housekeeping was once a day, no turndown Room itself just about accommodated the bed, hardly a suite. Really not acceptable in a R&C property.

This hotel is 2 star, they don’t have maintenance to fix small problems or big. The shower was backed up in my 700.00$ suite and never resolved. Told the night before take a tub instead, Great idea let’s go back to tub days:( We showered across the hall. Yes in another room ! The next day right before check out. I would call that a hostel!!!! Management was busy dealing with other things apparently more important…. They just don’t care. Don’t stay here you will be disgusted. And definitely unsatisfied with accommodations.