ELIZABETH
7 tháng mười, 2023
DO NOT STAY HERE. I booked this property for my colleague, and he got infested with bedbugs while staying here. And yet, getting BEDBUGS was not the worst part of his stay at this property. I prepaid for the room through *******, but when he got there they insisted he had to pay for the room (again) in order to check in. I later followed up to ask that they refund him (because we had paid twice for the room), and had to waste hours on the phone talking to people who refused to admit they had taken the cost of the room from us twice. I finally had to spend more hours asking ******* to intervene, and it took multiple phone calls and followups -- the hotel wouldn't even answer *******'s calls about their double-billing, and sent contradictory instructions on how to resolve it each time. We eventually did get the money for this disgusting, infested hotel back, but it took months and hours of hounding them. Do not stay here for because of the quality of the hotel, and because of their horrible customer service.
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