Các đánh giá Renaissance Paris Nobel Tour Eiffel Hotel

My recent stay at the Renaissance Paris Nobel Tour Eiffel Tower was deeply disappointing. This is my first time to give 1 star to a hotel. Firstly, a week before checking in, I contacted the hotel to inquire about a room upgrade. The response was a request for an additional 360 euros per night, a rate significantly higher than what was advertised online for the same room type. This discrepancy was alarming and felt like a blatant attempt to overcharge. Secondly, and more distressingly, was my experience with the promised late checkout. As a platinum member, I was initially reassured at check-in that a 4 pm late checkout would be accommodated when I checked in, which I planned my last day around, including train schedules and tour timings. However, upon returning to the hotel at 2:10 pm, my room key was deactivated, and the front desk informed me that my late checkout was not on file, effectively denying it. The staff's response was not only unhelpful but also dismissive, with a front desk employee doubting the veracity of my claim. This encounter was particularly frustrating and disappointing, given my 8-year loyalty to the Marriott brand worldwide. This level of service is a stark contrast to the professionalism and respect I've experienced at other properties. Due to time constraints in catching my train, I didn't argue further with the front desk. However, I did feel discriminated against regarding the matter.