Villa-des-Prés

是我喜歡的酒店，不過很遺憾沒法給更高的評價。 衞生和服務：超級好，超預期。建議下午去辦入住，前台人手充足，會帶你詳細介紹整個酒店和房間。晚上會開夜床。有歡迎禮品和禮賓部服務。 環境：步行5分鐘到地鐵4號線。窗外沒有任何景色（內景，對面房間和白牆）。 設施：非常新的酒店，非常好的硬件，床頭甚至有隱藏的雙聲道藍牙音箱，但還是出現了一些小問題。比如空調必須找前台才能設定製冷模式，沐浴露不好擠，打掃房間之後一個洗漱杯莫名消失了… 還有就是早餐一般，選擇非常少，圖片裏的就是一半的種類了，也不可能每個都想吃。 總的來説如果就想在這個位置住，還是可以考慮的。

It’s astonishing how the staff at Villa des Prés, a so-called five-star hotel, can work together to deceive and mistreat guests while still maintaining this rating. When checking in, we clearly informed the concierge that we needed a warmer room, preferably set at 28°C, as we had been outside in 3°C Paris weather for quite a while. They assured us this would not be a problem. Yet upon arrival, we discovered that our AC was not working—there was no air coming out. We immediately contacted the concierge, and they told us to wait 20 minutes because the AC needed time to “warm up.” We waited—nothing changed. When we called housekeeping, they lied to our faces, insisting that the AC was working—just “not that obvious.” After suffering in the cold room, a staff member finally admitted that the AC was not working. We asked for another room, and the front desk immediately lied again, claiming there were no available rooms—even though their own website showed that suites were still available. When confronted, they suddenly changed their story, saying we could switch rooms, but only if we paid extra. When we refused, they showed us a filthy, unacceptable room, saying it was the “only option”—a blatant attempt to pressure us into upgrading. At this point, it was obvious we were being deceived and manipulated. With no other choice—it was already 9 PM, and we were exhausted from a long flight—we had to accept their only “solution”: a small heater that dried out the air and made the room unbearably uncomfortable. The next morning, I woke up with a bloody nose and a painfully cracked throat. ⸻ Management’s Gaslighting & Racially Insensitive Attitude The worst part? When we tried to escalate the issue, the staff actively blocked us from speaking to management and refused to give us their names. They clearly hoped we would just give up and accept their mistreatment, all while insisting their actions were legitimate. After a long argument, we finally spoke with the manager, Camille, who gave us a completely contradictory and nonsensical explanation: • First, she claimed that French ACs do not provide heating, and only a heater can warm the room. (Yet multiple staff members had previously told us the AC was “warming up” and working fine! Also, when we later stayed at a four-star hotel, we found this to be an outright lie.) • Then, she presented room temperature monitoring data, claiming that the heater was effective. But when we pointed out that we were asking about AC, not a heater, she changed her story again, now claiming that the monitor only measures AC temperature and cannot detect the heater’s warmth—even though a staff member had already confirmed that the AC was not working. • When my mother—exhausted from a 7-hour flight and freezing Paris weather—tried to explain our frustration and simply asked for a working AC, Camille accused her of “making a scene.” Not once did she acknowledge that we were only upset because her staff had repeatedly lied

What an incredible hotel - my new favorite in Paris! Perfect location, amazing staff, big comfortable beds, big thick towels, indoor pool and sauna, Concierge team that bends over backwards to help you - this place gets all of the details right.