Tài Khoản Khách
ngày 5 tháng 3 năm 2025
I was going to write a nice review of this place and thought to also go coming back next year. Even looking past the little things and the annoying miserable tightness of the establishment who like to hand supposed Ultra All Inclusive guests with menus that are full of things you are not allowed to have. Plus many other things missing from all inclusive vs the many all over the world I’ve been to for over 30 years. The last day seems trivial, but it really left us with a bad finish to our holiday and it was a matter of principle. Having arrived after midnight on what was then Monday morning, we went for late arrival late return so we could enjoy a full last day of our holiday. When at other all inclusives, while you except you don’t get your room for the full 7 days. That’s the con of the hotel world we all accept, once we checked-out in the morning of our last day, our app was deactivated and we had to pay for all food and drink for the 7th day. It’s not about the money. It’s about the principle of the matter. It made us feel like we should be gone and yes, it did mean we spent extra that we shouldn't have had to. We didn't book and pay for a 6 day holiday. When we went for our last lunch we were hit with this surprise and treated as if we didn’t belong anymore. They were different towards us. Very odd. Especially as we had treated them in such a respectful and friendly manner. Always being complimentary throughout and we’d barely consumed much as we don’t drink much. The server said she didn’t know what to do before I’d barely questioned anything and she swiftly brought the manager over who said “you’ve checked-out so you now have no room number and there’s nothing I can do”. I didn’t even complain or make a scene. Just asked a question and he quickly walked off saying “I don’t have 3 hours to have this conversation”. (I get the feeling he’s had to have this awkward conversation many times before). Either way, he was very rude as we obviously didn't matter to him anymore. So we were then sat there hungry with everyone having walked away. Sitting there in the restaurant with no explanation. I had to get up and ask the manager if we could eat as we were hungry! While I didn’t think it was right to only get 6 days for paying for 7 days I was prepared to pay for our lunch. I’m not sensitive but felt like our time was up. We’d had our 6 days and they could even be bother to talk to us or explain anything. Even reception just shrugged their shoulders and when I wrote to them after the holiday they couldn't even be bothered to reply. We were looking forward to making the most of our last day with a late flight back. But I felt rubbish to be honest. Just the miserable tight attitude of the management who are clearly not short of money and now we know why. As said, I have been to all-inclusive resorts and hotels all over the world for 30 years and have not been treated this way on my last day ever before. This small but important ex
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