Tài Khoản Khách
ngày 15 tháng 6 năm 2025
Disappointing Stay – Definitely Not 5-Star Standard We arrived late in the evening and were initially impressed by the warm welcome at reception, which made us feel hopeful about our stay. However, the issues began as soon as we got to our room. We had paid around £4,500 for a one-week stay and were told this was a 5-star hotel, so naturally, we expected high standards. Unfortunately, the first room we were given was right next to a bird’s nest, and from 4am onwards the noise from the birds was absolutely unbearable – like being in an aviary. To make matters worse, the corridors leading to our room were filthy, with bird droppings on the walls and floors. I’m currently unwell and really needed this trip to be restful, but two nights of disturbed sleep made me feel worse. We reported it to reception and were told it would be sorted, but nothing changed. On the second day, we showed staff videos and were eventually moved to a different room – but this meant more packing, unpacking, and physical effort in the heat (around 30°C), with steep steps all over the complex. As an animal lover, I can be understanding, but not when the noise and mess seriously affect the quality of your holiday – especially for the price paid. The pool areas were another letdown. The water wasn’t clear even first thing in the morning, and green algae could be seen around the main pool and especially in the aqua park pool – the one with the bridge. The water there had visible thick green sludge which made it look poorly maintained and unclean. While the front desk staff were pleasant, most of the other staff around the hotel seemed disinterested and even rude at times. It felt like they didn’t want to be there. During our stay, the hotel was mainly filled with French and German guests, with very few English visitors. The entertainment seemed geared solely toward those groups. For a family hotel advertising itself as 5-star, the entertainment was incredibly poor. One small Greek dancing performance was all we saw – and it was very repetitive. I’ve honestly had better in a 3-star hotel. The food was also disappointing – extremely repetitive with very little variety. Everything seemed to be pork-based, and I had to search for chicken, which really should be a basic offering. The flavours weren’t great either, and overall, the dining experience didn’t reflect the hotel’s 5-star label. Sadly, I wouldn’t recommend this hotel. It felt like a lot of effort and very little reward for the money we spent. Serious improvements are needed in cleanliness, food, entertainment, and customer service.
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