Fodele Beach Water Park Resort

Disappointing Stay – Definitely Not 5-Star Standard We arrived late in the evening and were initially impressed by the warm welcome at reception, which made us feel hopeful about our stay. However, the issues began as soon as we got to our room. We had paid around £4,500 for a one-week stay and were told this was a 5-star hotel, so naturally, we expected high standards. Unfortunately, the first room we were given was right next to a bird’s nest, and from 4am onwards the noise from the birds was absolutely unbearable – like being in an aviary. To make matters worse, the corridors leading to our room were filthy, with bird droppings on the walls and floors. I’m currently unwell and really needed this trip to be restful, but two nights of disturbed sleep made me feel worse. We reported it to reception and were told it would be sorted, but nothing changed. On the second day, we showed staff videos and were eventually moved to a different room – but this meant more packing, unpacking, and physical effort in the heat (around 30°C), with steep steps all over the complex. As an animal lover, I can be understanding, but not when the noise and mess seriously affect the quality of your holiday – especially for the price paid. The pool areas were another letdown. The water wasn’t clear even first thing in the morning, and green algae could be seen around the main pool and especially in the aqua park pool – the one with the bridge. The water there had visible thick green sludge which made it look poorly maintained and unclean. While the front desk staff were pleasant, most of the other staff around the hotel seemed disinterested and even rude at times. It felt like they didn’t want to be there. During our stay, the hotel was mainly filled with French and German guests, with very few English visitors. The entertainment seemed geared solely toward those groups. For a family hotel advertising itself as 5-star, the entertainment was incredibly poor. One small Greek dancing performance was all we saw – and it was very repetitive. I’ve honestly had better in a 3-star hotel. The food was also disappointing – extremely repetitive with very little variety. Everything seemed to be pork-based, and I had to search for chicken, which really should be a basic offering. The flavours weren’t great either, and overall, the dining experience didn’t reflect the hotel’s 5-star label. Sadly, I wouldn’t recommend this hotel. It felt like a lot of effort and very little reward for the money we spent. Serious improvements are needed in cleanliness, food, entertainment, and customer service.

Very clean, staff always on main reception to help and food although not much vegans was very fresh and tasty. Pools beautiful( if a little cold)but loud music played most of the day put us off the main pool. That’s if we could even find a sun bed, lower pool was freezing and no beds ever available there. Had to go to the beach to find a sun-bed but at least the sea was warmer than the pools. The app didn’t have much info on it and it was hard to book the al a cart restaurants. The lack of signs made places hard to find, we only found out on the last night that the beach bar restaurant was open in the evenings. People should be warned about the amount of steps in and out side. The little train is helpful but always full when needed for a lift back to our room. The coach to the main town every day was good value but a shame it came back at 2.30pm only. I did feel relaxed and refreshed after my stay.

Best food, drink and pool services ever! Very willing and ready to help personal. If there is an opportunity, i would like return on this lovely place.

Worst experience. My 8 yr old daughter got food poisoning in the restaurant Basilikos from eating sushi. No support from Tui reps. Ended up in hospital on a drip.

I went to this resort last summer and what a nightmare it was. We ate at Basilikos for their Seafood evening and my 7 year old fell violently ill with food poisoning from sushi. Not an ounce of compassion was shown by the TUI reps on site nor on-sire staff. When I reported it I was dismissed as she must be struggling with the heat. Only when I asked for support in room from an ambulance/medics was I taken seriously. My daughter was put on a drip and our holiday was ruined. When I asked for support to deliver food for my 10 year old to the room the following days as we couldn't leave the room (solo parent here), I was reminded I would be charged extra as the resort only offers buffet service in their main restaurant as part of their all inclusive. I have travelled all over the world for business and leisure and this was by far, the worst customer experience I have ever experienced.

Everything was just perfect. Unfortunately, there was one exception - the room did not feel quite clean. Even after roommaid's visit we could feel traces of sand on the floor and there was some strange smell in our room the whole week. That is not related to live ants and beatles (which appeared in our room too) as I understand that this can just happen. Occasional vacuum cleaning would do the job... :-)