PhaedrusLiving Emerald Flat Lighthouse48

I’d like to share my honest experience with this flat. The location is fantastic, but unfortunately, our arrival was very disappointing. We got there at 4:15 p.m. (an hour and fifteen minutes after the scheduled check-in time) only to find the flat in a very dirty condition—it hadn’t been cleaned after the previous guests (below pictures showing how it looked like when we arrived). When we contacted the host, they explained it was because they were “too busy,” but that hardly justifies the situation. They refused to accept a cancellation or issue a refund, and were quite rude over the phone. After waiting outside the flat for two hours, two people finally came to clean it, and only then were we able to stay.