Tài Khoản Khách
ngày 22 tháng 12 năm 2022
This hotel is a horrible roadside stop, that warrants absolutely no notice. We were expecting the other location, and wanted answers. We entered the hotel and spoke to the receptionist Giovanni who was fairly useless, he could not answer simple questions about the hotel such as “when did it move to this location?” and “how many locations does this hotel currently have?” and “does this hotel still have a tasting room?” We wanted a refund for the later part of our stay, but this proved difficult to obtain. Giovanni was not empowered to give us our discount, and had to get in contact with the “director” Eric Verolieneulen in order to do that. Giovanni attempted to unsuccessfully call Eric, but was only able to do so significantly later at night. We wanted to speak to Eric ourselves, but Eric repeatedly refused to talk to us on the phone. Apparently being the “Director” means being able to hide behind his employees and ignore actually doing his job. This hotel should be avoided, they are using their nicer location to scam people into thinking this location is an upscale stay. There are significantly nicer and cheaper options in the region that can be found very easily. I give this a hotel only one star for its sub par location, its unpleasant building, its useless employees, and its owner who has ruined a good thing.
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