Eskaya Beach Resort and Spa Bohol

혼자 쉬고싶어서 떠난 여행..고르고골랐는데...너무 기대가크면 실망이크다느말이 맞다.. 직원들은 너무나 친철했지만.. 룸컨디션은 20년을 여행다녀온 중 최악이었다. 거미줄에 룸안에 개미들과 이름모를 벌레들 천지... 자연친화적인 것은 인정... 5성급이기에 믿고 기본은 되어있으리나 생각했는데... 그건 내착각일뿐. 위생적인부분은 이호텔을 다시 는 찾고 싶지 않게 했다. 나는 이번 여행을 4박 5일 예약했으나 2박을하고 3일째 밤에 체크아웃을 결정 집으로 돌아왔다.. 온몸에 벌레에 물려 발갛게 부어오르고 욕실과 화장실이 벌레가 너무많은 외부에 노출되어 있어 난 씻을수도 없었고 화장실도 겨우겨우 다녔다... 직원들이 너무나 친절해서 이러한부분을 말하기 힘들정도였다. 인피니트풀이 있었으나 물한번 담가보지못했다... 역시 벌레들과 붉은 개미들이 너무나 많앟기에 난 빌라에서 수영하며 책도읽고 태닝도 할 나의 휴가를 모두 포기 할 수 밖에 없었다. 두번째 보홀 여행이었지만... 첫번째기억이 너무좋아 다시 찾았는데 다음에는 절대 이 호털은 가고싶지 않다.... 단. 하나 직원들이 너무 친절했다는것과 식당 음식은 나름 나쁘지않았다.. 하지만...식당에서도 배가 고프지않고 참을 수 있었다면 먹진 않았을듯하다. 파리와 개미가 너무많았기에... 호텔에 대한 정확한 정보로 고객들이 멀리서 찾아온만큼 편히 쉴 수 있도록 깨끗하게 관리해주길 부탁한다.

Upon Arrival
We arrived early because we took the earliest flight from Manila to Bohol. We were welcomed by the owner, who rudely asked, “Oh, you’re three people?” Yes, it’s indicated in our booking and then said, “You’re too early to check in.” We explained that we were aware of this and were only there to leave our luggage, as is customary at other hotels. Her staff began asking for our IDs, but the owner interrupted and said, “No, no, no! Later at 2 PM. Check-in is at 2 PM. Just come back.” We responded politely, saying, “Yes, we know. No problem.” Check-In
When we returned to check in, the staff member assisting us was pleasant, unlike the owner. Our booking was for December 23-26. Swimming Pool
While swimming, I experienced itchy skin and discovered algae in both the villa and common swimming pools. (See attached photos.) Sun Bed Foam
The sunbed foam was full of mold and clearly hadn’t been cleaned.( see attached photos) Housekeeping
On our second day, we placed the “Please make up room” sign outside and also informed the front desk to clean our room. However, no one came. When we returned to our villa at 3 AM, we noticed a housekeeping cart outside our door. We called the front desk to ask why the room hadn’t been cleaned, and they claimed they didn’t have an extra key to enter. Towels We used the gym and asked for towels, but they gave us floor mat towels that are meant for feet. Guards and Cart Drivers
The staff, including guards and cart drivers, were inattentive. Guests are supposed to park in the designated parking area and request a golf cart to the villa, which is fine. However, there were times when it took a long time for the cart to arrive. Breakfast
It was just okay. 3rd day breakfast we noticed ants all over the ladle for the pumpkin soup. See attached photo Beach Tracks of a tractor on the shore? What is this, a construction site? And also full of algae in the water too Phone Inquiry
No proper phone etiquette. Even the owner sounds like she’s answering her personal mobile phone. No “Good morning,” “Good day,” or “Good evening.” Villa Key Is this what you call luxury??? See photo And to the owners of this Resort The lady owner was illogical, rude, lacked emotional intelligence, and clearly did not understand the meaning of "customer service” The Worst Part: Christmas Day
We went out for a family dinner on Christmas Eve and returned to the hotel at 3 AM. At 7 AM, our phone rang. My husband answered, irritated, and I overheard the conversation. A staff member rudely told us we had to leave because someone else would be checking into our villa. The guy on the other end of the line was very rude, not even apologetic or pleasant to talk to. We were shocked at how insensitive they were, especially calling so early in the morning. Frustrated, I went to the front desk and confronted them. I asked, “Do you know what time it is? It’s 7 AM on Christmas Day! Is this how you treat your guests?” After a few minutes, the ow

We came for a honeymoon, 3 nights private pool villa. The property area full of trash, room stinks of old wood smell, no hot water in shower. Ants cobwebs and the top - frog and snake inside the room. Staff are rude and unhelpful, didn’t try for a moment to make us feel better and enjoy the vacation. We had to leave after one night and asked for refund for the rest 2 nights and the hotel answer was they don’t have refund in there exists policies! no money refund. Run away.