Best Western Plus Panama City Hotel

The staff are friendly and the breakfast is delicious"

When I tried to check in at 3:00 the front desk clerk said she was unable to check me in right now. She said two ladies had just checked in, we don’t have any rooms at this time but the other rooms were being inspected. I told her I had a reservation and they shouldn’t have given away my room. So I finally got the key to my room which was a little after 3:30. I went to my room and it was a mess. Beds weren’t made, pillows on the floor and I was in a state of shock. The house Keeping lady apologized to me and said they could switch me into another room and they did. Well, when I got to the second room, the sink was clogged. At that point I am seriously irritated. I told her I needed to leave but she assured me it would be fixed when I returned. When I did return later that evening it was fixed. I took a shower and when I got out of the shower and I was getting dressed this man came into my room asking me why was I in this room? So I asked him who he was and he said he was the manager. I proceeded to tell him everything that happened yesterday. He said he was not aware that they put me in the room that I was in. This was a terrible experience! I will never stay here again. The beds were uncomfortable too. No one ever seems to be at the front desk and you’re always waiting for someone to come. Also no one apologized to me for the inconvenience that they caused me except the nice lady in house keeping. After the treatment I received I should’ve received a discount and an

Sucks. The blonds don’t cover the windows and the put us on the east side so the sun comes right in the room at 6:30 am. This was terrible and would not recommend this hotel to anyone!!