Tài Khoản Khách
ngày 23 tháng 10 năm 2024
My husband booked our holiday and put in a couple of requests for our stay. He asked for a top floor room with a sea view, which we paid extra for sea view and asked to be in the main hotel. Arrived at hotel and was taken to our room, which was not top floor or in main part of hotel, we were put in the anex of hotel right above the shops, and the sea view we paid for, well buildings and trees to look through fir it!!! When we git into the room, we were absolutely shocked with what we had been allocated. The walls were mouldy and actual growths on the ceiling and walls. We went straight back to reception and asked to be moved, they were really not that bothered with what we had asked for. I am also asthmatic and was concerned with the growths in the room. We had to stay in this room for the night and eventually were moved into main part of hotel. Still didn't get what we requested. I didn't think the staff were very helpful and were quite rude at times. The breakfast was good and the staff who worked in the dining area were good, but reception staff were quite poor. We will not be staying there again
Dịch