Tài Khoản Khách
ngày 22 tháng 8 năm 2024
I recently stayed at a beautiful boutique hotel that initially left a great impression. The staff were accommodating when we arrived early, allowing us to check in ahead of schedule, which was much appreciated after a long journey. The hotel itself was charming, with tasteful decor and a welcoming atmosphere. However, our experience took a drastic turn for the worse after we got into bed and a leak started dripping into our suitcase from the ceiling, which quickly escalated into a major issue, forcing us to move hotels around midnight. The hotel did provide a refund for our stay, but we were left with the unexpected expense of finding last-minute accommodation, which ended up costing us $500. Update: After posting my original review, I was contacted by the hotel management, who sincerely apologized for the incident and explained that it was not in line with their usual standards. They were very understanding and tried to make amends, and I am happy with the resolution. It’s clear that the hotel management is committed to providing excellent service and took this issue seriously. While our experience was unfortunate, their genuine response has left a positive impression. I hope to have a much better stay with them in the future.
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