Palacio Can Marqués

唉真無語，很不行

A beautifully restored estate right in the heart of Palma close to all amenities. he decor is reminiscent of an earlier time when class and style were uppermost in mind when buildings were constructed. What sets this hotel apart, however, is the most welcoming and attentive staff I have met in a long time.

I have been fortunate to stay at some of the best hotels and small resorts around the world including Forbes 5 Star and triple diamond hotels. But that does not always translate to an experience that you will never forget. What I am referring to instead is a stay where the overall experience etches in your memory and lasts a lifetime. This hotel is one of those.... Our stay here was a last minute booking (which we did the night before) as our plans to stay in another area of Mallorca had changed. Despite the last minute booking, my wife and I were blown away by the customer service. Upon check in, since we were travelling with a young 5 month old baby, the reception allowed my wife and the baby to head into the room while I completed the formalities. Of course, this was only after the hotel had offered us Cava and coffees in the lovely foyer. The hotel is boutique. So it is quiet and private. It is elegant, charming and one of the cleanest I have ever been to. The courtyard and rooftop bar are very nice areas to relax and/or have a meal/drink. It is all very pleasant to your senses. After a smooth and very friendly check in process, we were struck by the initiative of the hotel to not only place a baby bath tub in our room (a very good quality one might I add) but they also placed a changing station complete with waterproof covering and lots of clean fluffy towels for the little one. But remarkably, we did not tell the hotel we had a baby with us. Prior to check in. This touch of thoughtfulness must have only happened when we walked in to the hotel. It was seamless and unbeknown to us. They had these items placed in our room between the time we were checking in and when we were escorted to our room. As a guest at this hotel, you will receive a WhatsApp contact. You are able to request darn near anything via that 24 hours a day. The response to any request is always positive and swift. On the first night, we decided to stay in since we had a long day. We asked for recommendations for an Italian restaurant. Instead of sending a link to the recommended restaurant, the hotel picked up and delivered an actual hardcopy of the menu to our room! We then asked if the restaurant could do a takeaway, which they normally wouldn't, but due to the reputation of this hotel, the restaurant and hotel were able to arrange a takeaway from a fine dining facility! We placed our order on WhatsApp with our hotel and they handled the rest. On another occasion, we needed a microwave to sterilise some baby bottles. Again this request was made at an unreasonable hour, but we received the microwave in under 15 minutes. After check out, we realised we had left one of our baby bottles in the room. But we were now in Seville. So I contacted the hotel through the same WhatsApp contact, and they immediately arranged for the baby bottle to be delivered to our future hotel in Madrid. It's was unbelievable how quickly this was arranged. Anyway moving on - The room is clea

The staff here is incredibly friendly and helpful, especially the front desk staff Matias, Meriem, and Antonia. They went above and beyond to assist us, and made feel at home. No words can express our appreciation for their helpful service.

If you're looking for an exquisite non commercial hotel experience, this is the place! A boutique hotel originally an old Palace with numbered rooms. The staff are very attentive and sincere. I had the pleasure to be assisted by Elisa and Abdullah who are few of the nicest people I got to know. By all standards, room, food, facilities, location, book with no hesitation.

This place is awesome… I am writing this in advance of our upcoming visit as concierge services have been amazing as per usual… organising everything with supreme efficiency. it will be our 8th visit, sometimes as a couple sometimes with family and friend’s, we have stayed at all the top level hotels in Palma and this is the best hands down. Isabel and the whole team are truly outstanding.. roll on Sept for our 9th visit