Tài Khoản Khách
ngày 15 tháng 9 năm 2024
We were excited to stay at Belle Marivent while we were in Majorca for a wedding but sadly - overall - we were left disappointed. Firstly, the positives - the reception area is gorgeous, and almost lulls you into a false sense of security. Smells lovely and looks lovely and actually Lucia on reception was really great. The rooftop pool is also great, albeit extremely small with barely anywhere to sunbathe. The hotel itself just gives the overall feel it is very understaffed and is doing anything it can to save money. The rooms are crammed into an extremely tiny area - your sink is practically at your bedside, there is no bathroom per se but just tiny rooms of a shower and a toilet. Breakfast is really awful. All three mornings they had 'run out of yoghurt because it went off'. With a supermarket down the road, they could have easily replaced this. There was only one waiter in the room on each morning. This meant the (extremely limited) buffet frequently ran out, and was not replaced unless you got up and walked to the kitchen/bar area to ask the waiter/waitress to replace it. The jugs of water were empty for around 15 minutes which was really frustrating. When ordering a hot breakfast prepare to wait 20 minutes for it to come, even if there is literally no one else in the restaurant. Another shocking moment was when I called reception and asked for a small jug of fresh milk to have with my self made coffee from the coffee machine in our room, as I really dislike the tiny long-life milk pods. I was told sorry there is no fresh milk. I asked whether I could just be brought some from the kitchen - to be told that the restaurant is not in fact connected to the hotel at all. Just found this baffling, as I've never ever been refused some fresh milk at a hotel before. The coffee cups in our room were also dusty and unclean. Lastly, while the man on reception and Lucia were great, the cleaning staff were extremely rude. We were getting ready for a wedding that started at 2pm so naturally we were showering/getting ready at 11am. The cleaners repeatedly banged on our doors insisting they needed to come in. When we said we needed another 20 mins or so, we were met with eye rolls and sighs. I understand it must be frustrating as they have a schedule, but it is also a very small hotel. All in all, I would say the Belle Marivent is absolutely not worth the price we paid. A few glimmers of greatness but overall a disappointment.
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