Sissie
22 tháng ba, 2024
After I had arrived at Monkey Tree Wednesday March 22nd (for 3 day stay) l, I sat on the couch to relax. However, when I sat down, the couch sank very close to the floor. I had to crawl my way to getting off the floor. As I was getting back on my feet, I hurt my knee. This couch and matching chair was not safe for me to habitat there. Also, there was a matching set of bar stools with a table. I am unable to get up and balance on the bar stools. My ankle does not bend & have little ability to move. As stated in my request to have accommodations since I have a fused left ankle, there was no furniture except for the bed to sit on. Immediately I contacted the property. I reminded them I had inputed about my physical limitations when I made the reservation. They said there was nothing they could do to help me. Without any success, I called ******* Customer Service. All I received was a recording that the office was on holiday. You advertised that "As a customer, I could get help 24/7." This was not the case. According the ADA regulations, I am suppose to get accommodations for my disability. So, I had to find accommodations elsewhere to address my disability. I require a full refund due to not fulfilling accommodations as I had originally requested.
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