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You might as well stay at Motel 6. Actually, motel 6 is better. Pretentious place. Old installations, not too clean. In the middle of the night our ceiling started having a HEAVY leak. At one point 3 different drops were falling, and the water fell on my luggage. We had to change rooms past midnight, they assigned us rooms in another building, there were no elevators, so we had to carry our bags without help down and up the stairs. When we made it to our new room, the code didn't work! I chatted with the service people at the app and they kept playing games asking for information they already had asked before. Finally they sent a person who actually was helpful, but it took nearly half an hour and they couldn't fix the issue and ended up giving me a physical key. To make things worse, the app kept erroring out on me and I had to start the conversation again, yet another time with the service representatives. Instead of apologizing for the state of disrepair of the hotel and the terrible tech behind it (really, if you are going to have a hotel like this with basically no personnel on the premises, your app should be WAY better), they kept saying that they were sorry that I felt that way. No, it's not about my feelings, it's about your dirty, old installations and buggy app. At least the person they sent was helpful in the end, after we spent a very long time outside of the new room, until our hands got numb. Bonus: there is silicon lube on the floor of our new room. Really, avoid at all costs. This place deserves to go out of business.

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I love this place. They've recently changed ownership/management and it's for the better. We received attentive care, the facilities were clean, and I think the pools are some of the best, if not the best in Palm Springs. Very walkable to great restaurants and bars. Love this place and will continue coming back.

The air conditioning unit in the room was so loud, we were unable to sleep at all. If you wanted to hear the television, it had to be blasting loud. Awful.

No dresser, broken door latch, biggest problem was no place to put clothes, and shower curtain fell off, overpriced below quality room.

Small room, strong cleaning chemical smell although room not clean. Lack of service. Left and checked into another hotel.

I’ve stayed her a million times when it was ran by sonder and always loved it. Unfortunately, the staff here made me really not want to stay at this hotel again. Super unhelpful, pretty rude, & seemed to bothered at all times.

Staff was very nice, hotel was easy access to town, and many restaurants, pool was nice. We had a minor issue with the usb ports in the room, but staff came quickly and gave us another option.

The rooms and hotel are nice, it's next to the Ace Hotel. But the service was bad, they first gave us the wrong room, then the beds claimed to be queen, and they looked like full beds. Then the morning we were leaving housekeeping opens our door at 9am, we are all so startled. when checkout was 11am. we tell her we are checking out at 11. then maybe 10 minutes later, she comes back asking the same thing. Front desk, did nothing to help us with the issue.