MARIANNE
9 tháng hai, 2024
After a very long day of travel after numerous delays, the computer system at the hotel was down so we were unable to check in. We finally were able to an hour later. The room was never cleaned (5 night stay). The first day we did not need to have it cleaned since we didn't check in until 8PM. The second day, it was after 4 PM when we returned to the room and it was never cleaned. The third day, there was no maid service for the entire facility due to a staffing shortage. After obtaining clean towels and toilet paper, they assured us it would be done the next day. It was not. Very poor service except for breakfast which was excellent.
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