Palau Green Village

We spent a week at Palau Green Village as a family with one 4-year-old. We loved the location of this residence and the overall ambience. The sand/pebbles beach was just a 2 minute walk through a cute pine forest away. Also, the residence has a nice café/bar with excellent drinks (we got a Sardinian style Gin Tonic with herbs- it was amazing!) and the staff was very friendly and helpful. The pool was in the center of our apartment complex.The apartment itself is well-equipped and it was clean. However, (and this is why I give 4 stars), we found the communication of what was expected of guests should be improved. A couple of things: 1.) we booked through a third party which had some information differently than their policy. For instance, we were told check-out is at 10 AM but when we arrived they told us check out is at 9 am. Also, certain fees were not disclosed to us ahead of time. We needed to give a 100€ security deposit in cash only. It’s the hotel’s responsibility to regularly update their website and partner information to make sure the information is accurate. It seemed a bit sketchy at first. 2.) There is a hefty cleaning fee of $80, yet we were not told that we had to bring out our own trash at departure, let alone where to dispose it. Also, the kitchenette is not included in the cleaning fee. If the kitchenette seems dirty, they will take $50 from your security deposit. 3.) check-out is at 9 am sharp- but the reception does not open till 9 am (in our case it opened at 9:15 am. You need to be there to receive your security deposit back, so we couldn’t just leave the key in a key box. 4.) reception/café hours: the reception hours fit the overall Italian way of life, that is, they were closed between 1-4 pm, leaving their hours to 9am to 1 pm and 4pm to 8 pm. This is a bit tricky for travelers, especially since most flights from Olbia arrive in the early afternoon or late in the evening.

The initial price seen on the website seemed good but before even seeing the room, we started getting charged extras: some of the extras didn’t even have used and they just told us to pay them without giving us any reason. Towels were not included, we had to pay an additional 10€ for them. There was no dishwasher and almost no soap to clean the plates with. The sofa bed was terrible and bent upwards, making you feel like your upside down. Overpriced, bad value .

Stayed 4 nights early April and was very happy with the service, apartment value, locality and especially value for money. We got upgraded free of charge to a bigger apartment than I had booked, Hired bikes for free for a day. Comfy beds, including a sofa bed. Clean apartment. Quiet location, no sea views but 2 minutes walk through the woods to beautiful beaches. Very pleasant and helpful staff. Great stay overall.