Sterling Anaikatti

Good location and neat ambience to stay with family. Food taste is not great and costly

This was our first visit to Sterling Anaikatti Resort from 14th November 2024 to 17th November 2024. We stayed in General Cottage 301 and 302. We reached Sterling Anaikatti via Coimbatore. The rooms and bathrooms were small. The rooms had a queen size bed, one small table, one cupboard for Tea Kettle with supplies and fridge (switched off) and one small wall cupboard for clothes. We had a veranda facing the small river and we used to sit in our balcony to enjoy the river sight with evening tea, memories to be cherished. Resort has a swimming pool, restaurants and Discovery room for various activities. The Room Service was good and everyday Karthik (Supervisor) and Parthipan used to ensure that our rooms are clean, used towels were changed and tea/coffee supplies were topped up regularly. The restaurant was small and food was too good. We had all our meals at the resort restaurant, though items were repeated every alternate day. The restaurant was managed by Debashish. His hospitality was excellent, he was always there to make us feel special, this behaviour was not only with us but with all the guests. The other highlight was the Discovery Room managed by Mrs. Sayani. We all enjoyed playing various games and activities, especially my daughter spent most of her time at the Discovery room. Sayani is quite talented to teach the kids different types of paper craft and art always with that sweet smile. The problem we had with the front desk or reception. I found Ms. Angel to be most unreliable person. One week before our trip I called up and requested for a ground floor room as we have knee problem and it is very difficult to use stairs, still we were given rooms wherein we had to climb steps. Day before our departure we had a detail discussion with Mr. Manoj (other person at Reception) about our delay check-out and it was agreed, that at 11am we will handover one room and other room we will retain till 1pm, so that we can have our lunch. However, at 12:30 Ms. Angel start calling me asking to vacate the room, I told her about the agreement but she said no such thing was discussed and we need to vacate the room immediately. I am not sure is this was a miscommunication in the Front Office or deliberate act. It looks like this Resort does not give preference to Sterling Members and priority was with single day Guest. Our stay was good except for the incident on the departure day.

The stay was amazing and memorable, we are surely visit again, Special mention Mr.umesh very polite and kind person who treated very well Thank you so much