Welcomhotel by ITC Hotels, Pine N Peak, Pahalgam

The stay was amazing, the special shout out 230 room, they have an exceptional service nevertheless, the entire crew is ever ready to help you with either of the services and a huge shout out to Shoaib from the FO TEAM AND URMILA FROM THE SERVICE

Having traveled extensively through numerous hotels both in India and internationally, the staff at this property stands out as the best I have ever encountered. Their commitment to service is unparalleled—from securing the finest room upgrades to going the extra mile by driving to Srinagar just to fetch a special bouquet for my mother’s birthday. The staff handled every request with exceptional care and provided excellent local sightseeing recommendations. It’s no wonder we return to this hotel time after time. They made my mother’s birthday unforgettable with a special bonfire celebration, complemented by superb dining and comfortable accommodations. I highly recommend this hotel to anyone looking for an exceptional stay. A special thanks to Shoaib and Sabzar for their outstanding dedication and service.

From the moment we arrived at Welcomhotel Pine N Peak, we were greeted with warm hospitality and high tea, thanks to Asmat Bashir, who had thoughtfully informed the staff about our arrival. Every detail was taken care of—our room was upgraded to one with a better view, and transport was seamlessly arranged for dinner at their sister property. A highlight of our stay was meeting Yawal Rasool, a young, kind, and genuinely warm individual who went above and beyond to ensure our experience was exceptional. He stayed late for our private bonfire, shared stories about Pahalgam, and even showed up early at breakfast to ensure everything went smoothly. As a farewell gesture, he surprised us with a cake, a thoughtful touch we truly appreciated. The General Manager’s suggestion to visit the nearby golf course was another delightful experience and a decision we’re glad we made. Overall, it was a beautiful and memorable stay, made special by the dedication and warmth of the entire team. Best regards, M.P. Singh

We had a warm welcome from Shoaib. Rooms were neat, clean and spacious with all the amenities. Property was in a fantastic location in a valley surrounded by snow capped mountains. The property is away from town- so is peaceful and quiet . Quisine is excellent.

The property is on a lovely location. Beautiful and Serene. The hotel staff is very very helpful and super friendly. Special mention of Mr.Rashid & Mr.Lateef who took extra care of us in the entire stay. Other member staff were also superb when you are taking or meals or any other things. The General Manager is quite hospitable himself which makes the guests feel at home.

If you are ever travelling to the valley, visiting/staying in this ITC property should be on your list. Enough has been said about the rooms and the property in various reviews, but what stands out is the impeccable service at the hotel. It’s exactly how a hotel should be run, behind the scenes without letting the same get into the way of the guests. A special shout out to the Chef from Kerala who’s name I’m missing, who’s pleasant smile will greet you at the morning buffet and will take care of your dietary needs if any, Lateef in their Resturant and Driver Danish who made the long drives absolutely pleasant P.S. the two dishes that stood out on the menu were the Roganjosh and the meat biryani. Don’t leave this place without trying both.