Hotel Belveder

We traveled to Croatia—a country we love and return to every year. But this time, we made the mistake of booking this hotel. And that mistake cost us more than just money—it ruined the beginning of our holiday, forced us to leave early, and left us feeling deceived. Here's what we were met with: The elevator didn’t work. At first, the staff said it was working. But when we asked them to try it themselves—nothing happened. Then a janitor was called, who also insisted it worked... until someone asked: “But does it open?” That’s when the truth finally came out: No, it doesn’t actually work. It was as if nobody wanted to take responsibility, and instead they gaslighted both us and each other. They seemed to believe that if they say something works, tastes good, or looks fine—we’re supposed to accept that, even when the reality clearly says otherwise. No air conditioning in the room. We arrived in the middle of a heatwave with two kids, and the AC was completely non-functional. When we brought it up, the response was: “It worked yesterday.” As if that somehow made the unbearable heat more tolerable today? We sat for a long time in the stifling room, sweating, waiting for someone to come fix it—but no solution ever came. Again, the same pattern: avoiding responsibility instead of solving the problem. Their “solution”? We could move to another room for one night, and then move back the next day. This would have meant repacking and relocating twice during a five-day stay, while still not knowing if the issue would come back. It wasn’t a solution—it was a way of pushing the problem forward and hoping we’d settle. No lighting in the bathroom. The bathroom was pitch dark. Their excuse? You guessed it: “It worked yesterday.” We had to use a phone flashlight so our daughter could use the toilet in the dark. The food was awful. We ordered pasta bolognese and “pasta with meat”—both were overcooked, tasted old, and felt like they had been frozen for days. Genuinely unappetizing and impossible to eat. A disgusting smell in the room. Every time we opened the door, we were met by a mix of trash and old fish. Unbearable. The building was falling apart. Everywhere we looked: rusty AC units hanging from each room, cracked walls, rusty railings, decaying facades. Even the hotel’s star rating sign was covered in rust—a sad symbol of the complete lack of care and maintenance. The beaches nearby were among the worst we’ve seen in Croatia. We tried to rebook Due to wildfires in the south, we just wanted to stay for two nights and move on. The hotel claimed ******* doesn’t allow refunds. ******* told us the hotel could refund if they wanted. Guess who “couldn’t do anything”? We gave up Not after several days—but after just a few hours. We had time to check in, suffer through one dreadful meal, go through all the problems—and watch our children get more and more tired, sweaty, and uncomfortable, with nowhere to rest. Instead of starting our holiday peac