Các đánh giá The Sportsview Guest House

As a guesthouse we should compare it to other guesthouses but not when they are charging hotel prices. On arrival the staff was very rude. On being lectured on arrival we were asked to pay beforehand and then told our room was in the basement and my in laws were upstairs. On arrival at room I noticed mould on one wall, and it was 32 degrees and the room had no air conditioning. There was a very small shower room and I am generous if I say the tv was 10 inches. My in laws could not stand in their room, due to the sloping roof and had no place to hang their clothes. I went to reception to ask if they had a room with air con to which he said they were fully booked. I asked about their cancellation and refund policy and was told right now if I wanted it. I went to discuss it with the family when my son appeared and said that we had been asked to leave immediately because our attitude was not to be tolerated. I was upset but nothing major. Anyways I was very glad to see that the nearby travelodge had rooms at a mere £20-£30 more for the 3 days and proceeded to book and leave the said guesthouse. Ok the travelodge is a bit further away but you have taxis, buses and e scooters so no hassle in exchange for the comfort. My wife had stayed here years earlier and said that the standard has dropped significantly, with what was our room having been a breakfast lounge before. Having been in the hotel industry I found the guest house way below standard for guest house standards let alone travelodge/premier inn prices which he is charging. Customer service is key and these gentlemen had none:. Please do yourself a favour and do not stay here. Oxford has plenty of choices do not be fooled. This guest house should be downgraded by all sites and even inspected. Deplorable deplorable and more deplorable. A course in customer care is also essential for the staff here. It was our first day and nearly spoilt my holiday, had it not been for the abundance of options available at the click of a button.