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Phản Hồi Từ Khách Sạn: Dear Guest,We are surprised and disheartened to hear about your experience during your stay with us. We take this allegation very seriously and want to assure you that we have thoroughly investigated the situation.Our CCTV footage of the public areas shows that your bags were securely placed in our reception office at 11:08 AM and remained untouched until they were picked up at 1:01 PM. During that time, we can confirm that no one tampered with or moved your belongings.We have complete trust in our staff and their dedication to maintaining a secure environment for all our guests.We are committed to ensuring every guest feels safe and comfortable during their stay.If you would like to discuss this matter further, please feel free to reach out to us directly. Kind regards,Marta MartinFront Office Manager
tiffanymxx
Phòng đôi nhỏ
Lưu trú vào thg 9, 2024
Vợ chồng
15 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 15 thg 10, 2024
位置優越,就在High Street ,聖瑪利大教堂對面;房間新裝修 佈置養眼 床品舒適;服務熱情周到,有自己的小後院可以免費停車。 推薦!
We thoroughly enjoyed our stay at the Old Bank Hotel, everything is first class. The location is perfect, right in the heart of the city but surprisingly our room was peaceful and quiet. We had a stunning view and the room was clean and well equipped, lovely little extras like fresh fruit and cookies, tea and coffee. The bed was very comfortable and we loved the turn down service at night. All of the staff were friendly and helpful, we would definitely stay here again .
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you so much for writing such a glowing review about your stay with us. We have to agree that the location of the Old Bank Hotel is perfect, and the views stunning. We are so proud that we can offer guests such an authentic Oxford experience with some of our rooms facing the iconic Oxford Spires. We are thrilled to hear you found the bed comfortable and that you loved the turn down service from our wonderful housekeeping team. Thank you again for your feedback, and the great photos! We look forward to welcoming you back to the Old Bank for another perfect stay in the heart of Oxford. Best wishes, Marta Martin Front Office Manager Old Bank Hotel
GlobetrottingSwede
Lưu trú vào thg 6, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 2 thg 7, 2024
The location and the food are the big pluses of this hotel. If your room is on the backyard, it could get a bit noisy at night from the outdoor restaurant. Otherwise the room was fine. Breakfast was one of the best we had on our trip through England and Wales. Lunches and dinners are also good and quite convenient if you’re walking around town. As an additional benefit, the hotel has a private parking lot for guests, which is quite convenient when you have a car in Oxford.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your fantastic review. We're delighted you enjoyed our location and the exceptional food at our restaurant. We understand your point about potential noise from the backyard, and we apologise for any inconvenience it may have caused. We do offer a selection of quieter rooms facing the front of the hotel. We're thrilled you loved our breakfast, and we're glad our convenient lunches and dinners, along with the private parking, enhanced your stay in Oxford. We appreciate you choosing our hotel and hope to welcome you back soon. Kind regards, Klara Antal Front Office Manager
Tài Khoản Khách
Lưu trú vào thg 11, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 20 thg 12, 2024
My wife and I stayed here for a two night leisure break during early December. We had stayed here once before many years ago and it was a default choice to return. The hotel is far from cheap but it's very nice indeed and right in the middle of Oxford, so easily walkable to pretty much anywhere in the centre of the city. We booked a Deluxe room and stayed in Room 40. It's on the top floor overlooking High Street (and the Radcliffe Camera). That's exactly what we wanted - it's quiet, with little noise from the street, but still has a beautful view (probably lower ceiling than rooms on lower floors but we didn't care about that). The bedroom and bathroom were lovely, just what you would expect from a luxury boutique hotel like this. The room had nice touches like very nice tea and coffee and moreish home-made complimentary biscuits etc. The public areas of the hotel are very smart too. We didn't dine in the hotel restaurant because my recollection from last time was that - unlike the rest of the hotel - it's slightly characterless and would probably be a bit noisy when full. I wouldn't change my mind having been back (it's more a brasserie type venue that would be good for breakfast or lunch but not for an intimate couple's dinner for example). The complementary car park behind the hotel is a big asset, but make sure to pre-book your place (the hotel actually contacted us to offer this proactively). The entrance to the car park is very narrow and I wouldn't like to try getting a full sized vehicle into it (although it's possible, someone had got a Discovery into it somehow when we were there). Front desk and housekeeping were discreet, efficient, warm and welcoming. Overall, top notch hotel. We won't consider anywhere else next time we visit Oxford.
Dịch
TeheranbornCanuck
Lưu trú vào thg 4, 2024
Gia đình
4.0/5
Rất Tốt
Đăng tải vào 19 thg 5, 2024
Stated here from a family member graduation. Excellent facilities; comfortable bed; hot shower; brightly lit room (hotel rooms are generally too dark); and very yummy cookies. However; absolutely no mobile phone service (not their fault); and very poor internet - which you constantly had to reconnect to!!!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you enjoyed our facilities, comfortable bed, and our delicious cookies. We're also glad you appreciated the well-lit room, as we know that can make a big difference. We also want to acknowledge your feedback regarding the internet connection. We understand how important it is to stay connected, and we want to assure you that we have already addressed the issue and implemented improvements to ensure a more stable and reliable connection for all our guests going forward. We would love to welcome you back again soon and provide you with a truly seamless experience. Please don't hesitate to contact me directly if you have any questions or require further assistance. We look forward to welcoming you back soon. Kind regards, Klara Antal Front Office Manager
Tài Khoản Khách
Lưu trú vào thg 10, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 14 thg 11, 2024
This hotel is very well located to visit Oxford. Rooms are well appointed and breakfast is plentiful and good. Staff is pleasant and helpful. Weak point is the free WiFi which tends to disconnect you all too often. Having twin beds adjacent to each other negates the concept of separate beds Our room was quiet as requested, windows do not open
Dịch
Tài Khoản Khách
Lưu trú vào thg 10, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 4 thg 11, 2024
We stayed for one night and wish we’d had longer. We received a very warm welcome and could check in a little earlier. We stayed in room 33 which looks over the back of the hotel. The room was spotless, bed was comfortable with high quality linen. A fully stocked minibar/fridge. Shower was possibly the best I’ve ever had. Food in the restaurant was delicious - as were the cocktails. I can’t fault it!
Dịch
Tài Khoản Khách
Lưu trú vào thg 9, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 14 thg 10, 2024
Excellent hotel in the heart of Oxford. We had a lovely room and the staff were very helpful and accommodating!! The restaurant attached was excellent. Top spot to stay when in Oxford - the hotel was central to everything - we walked everywhere and could duck back to rest or whatever throughout the stay!!
Dịch
Tài Khoản Khách
Lưu trú vào thg 9, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 9 thg 10, 2024
I did not mention the cost of this hotel to my husband before booking it as he is a bit frugal. I chose it because it was in the heart of old Oxford and had a free parking space for our rental car. I did not want to navigate the congested Oxford Streets driving on the left side of the street trying to find a parking space. We are both senior citizens with physical walking limitations. We glided into our parking space and left the car in it for our whole visit. We bought a hop on and hop off bus pass. The bus stop was right outside the Inn. We were able to visit all the major sights we wanted to see and limit our need for unnecessary walking and Ubers and taxi's. We had a well organized handicapped room. Not all of them are as functional as this one. We were able to walk to nearby eateries easily. We also ate in the Quod restaurant one night when it was raining and it was great. We paid to have the morning breakfasts which were outstanding. My husband was particularly impressed with them. The staff was lovely and extremely helpful with advice and offers to help with bags.If you are young healthy and on a budget this might not be the best match. But, if you are older, want to be in the middle of history, need to be careful about physical effort, and comfortable with the cost, this is an outstanding hotel experience. I confessed the cost to my husband before we left and he uncharacteristically said, "It was worth every penny."