Home2 Suites by Hilton Oxford

I stayed at Home2 Hilton at Oxford Alabama , for 6 days. I was charged close to 150 per night. and They never cleaned the room or even ask for the room to be cleaned. Never changed the bed sheets and the Representative at desk was very unprofessional, roude, and never says good morning or good evening -- no grating to the customers. When I complained about it then he became hostile ( name of desk clerk - Drew ) and when I asked to speak to the manager , he said he will not call manager or He/She is not available. Then he threatened me, he will call police and he did call police. Finally I got the manager name and phone number Amber Montgomery ( 205 -753-9581) and left voice and text message -- never got the reply . VERY BAD MANNERS AND VERY BAD HOSPITALITY ... DON'T GO/STAY THERE. DILIP

A Mix This hotel was a mixed bag. Staff was friendly and evening staff was especially engaged. There apparently were computer problems and our room was assigned to someone else before we even checked out. The room was spacious and the kitchen, dishes, etc. nice. The room was reasonably clean but definitely not spotless. The breakfast sounded good but though I arrived 10 minutes before they closed there was not much other than oranges and bread left to eat.

Staff is exceptional and go above and beyond for their guests.

Staff was very pleasant and helpful. The property was clean and quiet.

Bugs in rooms! A pool was listed as an amenity, however we discovered the pool was closed indefinitely once we arrived on property. My room was pleasant up until I discovered a cockroach in the kitchen area. The staff was very friendly and I have no complaints other than those listed above. I was able to cancel the remainder of my stay.

What a dreadful hotel this is. From the broken facilities to the filthy rooms this place is run very poorly. There are friendly employees and it is a great brand in a fine location. But the leadership should go. The shower hilariously was stocked with lotion in the wall mounted pump. When I called to ask why I was told they were out of shampoo. Mind you, this property is surrounded by sister brands where shampoo could be borrowed from or purchased. But instead they stocked the shower with lotion (also available on the bathroom vanity next to two hair conditioners.). The scale on the shower and dirt rubbed into the floor made waiting for the slowest arriving hot water even harder. I can’t say anything good about the bathroom. The pool is closed on a holiday weekend for cleaning. But trust me, any evidence of cleaning is absent. It was a murky green mess on a weekend with temps in the mid 90s. Really could have used a pool… The breakfast area is super sparse except for a shared waffle maker and literally loaves of bread and multi packs of bagels. There were hot breakfasts of microwaved bowls of what I assumed were once potatoes and a bit of fake eggs. And next to the well Stocked condiments for the missing oatmeal was a sign blaming poor ordering for the lack of cereal. The fitness center floors were festooned with soiled towels, the TV in that room didn’t work (an act of pure optimism on my part to even try to watch). And the adjoining laundry room was filled with overflowing trash cans and every missing sock in the state of Alabama, all laying on a random set of metro shelving. I will never stop telling my family members in the area about how awful this place is. If the Hilton company had any pride left at all they would take this property from the franchisees or debrand it immediately.