TownePlace Suites Kansas City Overland Park

This was pretty much average across-the-board what I would expect at a TownePlace suites. The breakfast was good, although not very healthy. The fruit was what appeared to be canned slices of pineapple. There was also slices of American cheese. Luckily, I only needed a couple of hard-boiled eggs and I was good. I am happy to report that I did receive a digital key, but then I had to ask for my Titanium water upon arrival. I was surprised that the only water they had available was for purchase, along with a $2.50 powdered flavor packet. Very odd, I’ve never seen this at another Marriott branded property. The staff was generally friendly, I asked for a refresh of my room both on Tuesday and Wednesday, since I had been cooking in the room, I wanted the garbage to be taken out, etc. I did not receive a refresh, or any housekeeping engagement during my three nights day. The very salient outlier for me was there linens. You will see in the attached photographs, that immediately upon my arrival in the room, the bedspreads looked as as though they had been sat upon, nothing was tucked in, as I would traditionally see a very tight and taught top cover on a bed at any Marriott property. Upon inspection of the sheets, they did appear to be clean and freshly laundered, the housekeeper just needs a lesson on how to make a bed at a Marriott property. Not to continue to pile on, but my biggest complaint were the towels in the bathroom. The bath towels were thin andthread bar. I had nicer towels in my high school locker room than what we were at this property.

I really hoped Marriott would send me a survey for this one so I could add it to the ones on the site. I spent over a month here, and will be returning after my time abroad. I LOVE this hotel. I live in hotels year round, so I'm a decent judge of hotels from fancy to everyday extended stay. Obviously, the basics such as a clean kitchen and bathroom, and a comfortable bed are a given (and all present here). But what you don't always find, even with a luxury price tag is the absolutely exceptional customer service and care present at this TownePlace. Lacy and Nikia are the reason I came when I did. I had a reservation later in the year, but a sudden change due to an unexpected situation had me walking in off the street, meeting these two customer-facing brilliant and hospitable agents. They smiled, helped, worked with me, and were not just able to get me booked at the rate I needed, but also did it patiently and like they enjoyed their jobs. What a pleasure! It's clear why they do enjoy their jobs: I would later not only interact further with them, but with the other managers, sales director, and housekeeping staff. Everyone here is absolutely top notch! Johana, Kim, and GM Christine, plus the awesome housekeeping staff, all made it a pleasure to be there. I was not treated just some random customer with cash who didn't matter. They treat guests as people who are valued, and hat does matter. I would often return from getting groceries and run into Nikia who would immediately ask if I needed help. Sometimes I would be checking something at the front desk and Christine would walk by, not realizing Lacy was in the process of helping me, and immediately ask if I needed help. Everyone was always willing to help, answer questions, whatever. I don't know about you, but more often than not these days, it seems this is the opposite of the norm in many places. It's almost like we have to choose between friendliness or expertise; here both come with the package. The only "issue" I had was that as a remote worker, as well as a (very late) night owl, I work some odd hours, and this hotel is popular (for obvious reasons). The hotel is pretty quiet (much more so than many places I have lived, and in an extremely quiet neighborhood as well), but with my hours, I realized I probably needed to be more toward the end of a hall and out of the way if possible because I was working at midnight or 1 a.m. when people were exiting the elevator and having normal chatter back and forth after events. This is not unusual, of course. Yet when I popped downstairs to ask if I could relocate my stay to an area at the end of a hall, the GM, Christine, happened to be on duty, and she didn't blink twice. She moved me, and that solved it. Look, it's a TownePlace, so of course, it's not going to have 600 thread count sheets and down comforters. You're at an extended stay hotel, not the JW in Rio has or the host of Marriott 5-star resorts in Spain. In return, you are getting a

School trip! Rooms were clean, well decorated, spacious, have a ton of storage and everything needed for weeks on end. A full kitchen capable of cooking simple meals from scratch. Cool TV setup to watch anywhere in the room. Very comfy bed. Building is centrally located, well kept and stylish. They even have a BBQ set for grilling. All for a very affordable price. Last was the staff: super helpful, friendly and personable. Thank you!