Hotel Torifito Otaru Canal

The staff at the reception speaks fluent English, which is good. Sth dramatic happened after I checked in. Somehow my suitcase cannot be unlocked,though I knew the key number. So I had to call reception for help, luckily they do have the tool to open the suitcase, but I was told to wait because someone else were using it and I was supposed to be called after the reception got the tool. Waited whole night long, with no phone call, and had to check out the next morning with my broken suitcase. So if you find your suitcase cannot be opened, go find reception immediately or u might not get the chance to use the tool, haha

It is a very nice and good hotel, we all enjoyed breakfast and for sure will stay again.

Room is clean and size is bigger for Japan hotel. Onsen is only 1 bathtub so it’s crowded and small for many people. Location is good and near family mart. Staff is nice.

Room so clean and new also big enough. Great location. Bed is comfortable.

Hotel was clean and carpark was nearby. Convenient location to walk to major attractions

This hotel is perfectly situated at the end of the famous Otaru stretch of shops parallel to the Canal. It also has parking that’s reasonable priced and a public bath on the ground floor. Rooms were ideal for a short stay and we found it most suitable for us. Wonderful staff too! Thank you