Lake Vyrnwy Hotel & Spa

Views are amazing but hotel is very run down, poor service in restaurant, rooms very dusty and unclean. That amount of ingrained dust builds up over a long time not a few days! (See photos). Curtains in restaurant had old dead spiders behind them - still there 2 days later! Reception staff were great and at least apologetic - said “you’re not the first person to say this”. Night porter was useless. Understand the hotel is up for sale and it’s been left to run down, but that’s no excuse for uncleanliness and poor service even if shabby. The young kids in restaurant did their best and probably with no training as such, but it seems to be run by a Basil Fawlty/Manuel unfortunate looking manager and a rude grumpy bar man. But ourselves and some other customers did manage to have a laugh about it at our last breakfast. Such a disappointing stay in the hotel but found many better places to eat nearby as much lower prices and with great friendly service so just use those. Am sure once it’s taken over and restored and staff are trained it will be absolutely fabulous. No matter the price everyone wants value for money and dirty rooms, long waits for food & constantly being told “we are busy” or “the kitchen has asked us to slow down” without any apology or even a social smile when that really isn’t the customers fault and makes you feel like you are inconveniencing them just by being there. It’s not rocket science just don’t take too many bookings if you can’t cope! Can totally see why they like you to pay on arrival tho to avoid having to deal with any complaints at check out. Plenty of space to eat outside but when we asked as we’d reserved outside seating at time of booking were told “no we’ve laid the table inside for you” even though empty tables outside - could have been a much better experience which is sad really as won’t go back again. You can’t just trade on the view - which is fabulous though. Go with low expectations, don’t expect much service and you’ll be happy or just wait until it’s sold and refurbished!

Loved every minute. The cosy feel of the hotel, with the beautiful garden surrounds and the stunning view over the lake. Staff were really friendly and welcoming. Food at the restaurant was stunning and the breakfast process with the tray and then hot breakfast is so cute and lots of food. A lovely stay!

Just 3 things to moan about, carpet in the bedroom old and stained ,dead insects on the window sill,and cutlery in the restaurant dull ,needs new, otherwise friendly staff,good food,great location and views.

That sounds like an absolutely idyllic getaway, Kaz! Here's a concise summary that captures the essence of your experience: --- ### 🌅 Lakefront Stay Highlights - **Scenic Location**: Stunning views overlooking the lake—truly breathtaking. - **Room Comfort**: Warm during a heatwave, but a provided fan made sleeping pleasant. - **Sleeping Essentials**: Comfortable bed and pillows ensured restful nights. - **Bathroom Amenities**: Full bath and shower stocked with Templespa toiletries, matching the hotel’s spa. - **Spa Experience**: Relaxing and beautifully aligned with the overall ambiance. - **Dining Delight**: Delicious food with attentive and accommodating staff. - **Overall Impression**: Fabulous stay—highly recommended 👌

Called in for coffee at about 11.30am. Slightly underwhelmed by the greeting or lack of it by the man behind the bar who was less than friendly and welcoming, taking our order in an efficient but unfriendly way. However this all changed when we were served with our coffee by the delightful Amy. She was so welcoming, friendly and hospitable. When we came to leave and thank Amy, she interacted with us in a most friendly manner and asked what other plans we had that day and we chatted for a few minutes with her. She was excellent at her job and really knew how to be hospitable and treat guests. Well done Amy……you will go far!

Stayed for two night Mini Moon package which was a bargain. Spacious room with outstanding view of the lake. Bathroom was better than expected, lots of nice touches like Champagne and chocolates in the room. Food was incredibly good throughout our stay at breakfast (try the Welsh) and at dinner - where we had both the delicious Lamb and perfect Duck. I was surprised other reviews saying service was poor as we had faultless service from everyone from reception to Bar to restaurant. Lovely team who work hard and smile genuinely. Spa was so relaxing, actually fell asleep on the beds. Decor is a little tired, but the old world charm, delicious food and general atmosphere makes up for it.