Tài Khoản Khách
ngày 1 tháng 3 năm 2024
I booked one nights’ stay at Penyvoel Hall as a treat for my friend’s 50th birthday. We hiked in the morning and arrived at the Hall at 3pm. We received a warm welcome from Jamie who carried our bags and showed us to our room. We stayed in the Elephant room which is beautifully decorated, it has a fridge with complimentary beers, tea, coffee, water and chocolate bars. We were surprised that our shower room was across the hallway rather than en-suite, this didn’t pose a real problem – I suppose we assumed that our bathroom would adjoin the room but it wasn’t a problem. We sat out on the lawn for a while before we went into Llanymynech for our evening meal and played with the owners 3 dogs, it was a beautiful day and the view is stunning. Jamie introduced us to his wife Samantha prior to us going out who was pleasant and welcoming – we were advised that the couple were having a dinner party that evening and having guests stay over. We arrived back at the hall at 10pm having had a wonderful day and evening, we were tired having hiked so went straight to bed. There was a little noise coming from downstairs, but it wasn’t too much at that stage. I fell asleep but woke up at 1:30am to a lot of noise coming from downstairs, singing, shouting and banging. My friend told me that she hadn’t managed to sleep yet due to this. The noise really echoed throughout the house, possibly due to the wooden flooring and not having carpets to buffer any noise. The hosts must be aware of how the noise travels as they live there. I lay for a while trying to get back to sleep but the noise just got worse, I was annoyed as we had paid to stay and the reviews were brilliant which is why I booked to stay at property. Eventually I decided to get up and go downstairs to speak to the owners and ask them to quieten down. Knocking on the door to the room where they were situated brought no response. I then had no option but to knock very loudly on the door so that they could hear me over the racket they were making. They were clearly all very drunk which I wouldn’t criticise anyone for – I am a party lover myself. However, to entertain friends in this manner when you have paying guests trying to sleep I felt was extremely rude & inconsiderate and I told Jamie this when he eventually came to the door and very patronisingly told me to ‘calm down’. I was so annoyed that I didn’t sleep for the rest of the night. The next morning we went down for breakfast. Jamie & Samantha did apologise, I did feel though that the apology wasn’t genuine, no eye contact was made and the apology I felt was made rather begrudgingly. I almost felt that I was in the wrong for complaining. There was a frosty atmosphere between us all. We told them that we had intended to visit Powis Castle that day but as we were so tired having had very little sleep we decided to just go home. Very disappointing as we had looked forward to our mini-break for weeks and it was a special treat for my friend. Upon our retur
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