Thermae Palace

復古氣息濃厚

We did not stay here - our experience was limited to the stunning restaurant. To be clear, the food was excellent and a fantastic array of beer was on offer. However, the service was not ideal. We were in a business setting and there were several of us. Our waiter was very pleasant to most of us, but clearly had a problem with our colleagues who were people of colour. Nothing was said, but whilst our food was delivered with a smile, theirs was slammed down on the table with a grunt. Their drinks were delivered last (and after quite awhile) and it was very obvious to the whole group (both the Brits and Belgians) what the problem was. To see this in 2024 in Europe was shocking. Appreciate this is a waiter problem and not the hotel, but this was a negative experience that no one should experience. I will not be returning to the Thermae Palace.

Very nice room with stunning view over the beach and sea. New carpets in the corridor and in the room. Check-in was a little dissapointing: nothing warmfully welcoming and rather quick (although no other guests were waiting at that time). No extra info was given (restaurant times, fitness, town, etc.) and no info on having to validate our parking ticket (we found out by coincidence the next morning). We ordered something at the Brasserie to take to the room: a duo of garnaalkroketten at 25EUR: all we got were the 2 kroketten! They did'nt even come with a small salad or anything. That is extremely expensive and they looked ridiuculous on a big white plate! Breakfast is until 10am which is a little early for a Saturday morning. We called reception (no indiciation in the room how to call reception, so we looked up the hotel's number on our phone and dialed from there), to ask for a room service breakfast. The lady kindly transfered us to the Brasserie. 2min1/2 later we got someone on the phone who probably thought we were staff the way he answered. He couldn't answer about a potential room service breakfast so we got transfered back to reception. The lady apologized and said it was actually not possible anymore to have breakfast at all. She didn't have that info for us in the beginning of our call? So we ended up going to a local bakery to have breakfast. In general everything could have been beautiful, except we didn't feel service! We felt as if staff was in its own world, and certainly not attentive to guests. Which is a shame. It doesn't give us the motivation to book there again next time...

All wasreally first class:the spirit, the room with comfortable bed and sea-view, the staff, the Restaurant "Bar Albert". Only the times for brekfast (last exit at 10 am without possibility to stay at the table or anywhwere else) were not so pleasant. This could be organized better! But everything else made up for it!

Hotel is in a fabulous location. Ample parking. Hotel staff were friendly and helpful. Room was very clean we had a room with a view over the beach. Hotel was nicely warm. The restaurant and bistro in the hotel is not run by the hotel and the staff there were not particularly helpful. No English menu and nothing vegan on the menu. Breakfast was in a different restaurant which was run by the hotel and was extremely good. No cosy bar which would have been welcome. I would recommend the hotel but for lunch and dinner take a walk along the promenade where there are some fantastic restaurants.

So many of the reviews talk about 'faded grandeur', 'past its best' etc that we were pleasantly surprised to find that the reality is quite pleasant! We had a room with Seaview. - breathing in the ozone and gazing out over the huge (and empty) sandy beach and the waves pounding beyond! Our room was spacious and clean, generous space to hang clothes, with a modern bathroom and a strong shower - though, as many have said, the carpet needed replacing (old stains). The breakfast was one of the best I've encountered in a hotel - terrific variety and high quality. All in all, a pleasant experience - I'd love to see the place restored to its former glories....