Comfort Hotel Xpress Youngstorget

The hotel location is good, near to city centre. The room size is just right for two persons. The mattress isn’t that firm, so if you used to firm mattress, please be aware.

I have to it’s a great stay

Location is good. Also friendly staff. Good baggage storage room. Satisfactory stay 👍🏻

Bathroom was flooded with water during and after use. There's a noticeable difference in rooms, some rooms are older then other's. Staff was very nice.

Overall alright but got stuck in lift and room has no powerpoint.

I had the pleasure of staying at Comfort Hotel Xpress Youngstorget on the night of July 28th, and I cannot speak highly enough of the exceptional service provided by Mr. Ponters during his shift from 10pm to 2am. During my stay, I encountered a significant challenge as my luggage had been delayed for two days with no updates from the airline company. In this moment of distress, Mr. Ponters went above and beyond to assist us. Not only did he generously offer the hotel telephone for us to contact the airline company, but he also displayed genuine concern by consistently checking in on us to ensure we were coping well with the situation. Furthermore, Mr. Ponters did not stop there. Understanding our predicament, he took the initiative to recommend nearby stores where we could purchase essential items such as toothpaste and slippers. His thoughtful suggestions made our temporary inconvenience much more bearable. Mr. Ponters' kindness, attentiveness, and willingness to provide assistance in a time of need truly set him apart. His exceptional customer service skills and genuine empathy exemplify the epitome of hospitality. It is without a doubt that Mr. Ponters deserves to be commended for his outstanding performance. His dedication to ensuring the comfort and well-being of guests is truly commendable. In my opinion, his exceptional service merits recognition, and I strongly believe that he deserves a raise for his exemplary efforts. Thank you, Mr. Ponters, for turning a challenging situation into a positive experience through your kindness and exceptional service. Your professionalism and empathy did not go unnoticed and were greatly appreciated.