Hilton Garden Inn Oshkosh

My husband and I stayed here on a recent August Friday and Saturday night. On the plus side, this hotel and our room were very clean with a pleasant atmosphere. Quiet, too. Sufficient parking. Aside from one snippy young woman at the check-in counter, all staff were professional and friendly. A few deficiencies, though - when we arrived on a Friday afternoon, there was only one luggage cart available. We didn't have much luggage, but we did have several smaller items and couldn't carry them all at once. So we made a few trips back and forth to the car. We noticed this each time we went in and out - one or no luggage cart. When I mentioned it to the young man at the desk, he said that some guests must've been "keeping the carts in their rooms". This hotel doesn't have complementary breakfast; only coffee and hot water. There is a paid breakfast, but seemingly not on Sundays. This wasn't an issue for us, as we were seeing friends in the area and didn't need breakfast. But just fyi! My personal comfort and quality-of-life travel check list: *mattress: The mattress on our king-size bed was hard. DH was fine with it, but for those with back and neck issues, beware! *shower: The shower head has no adjustable settings; it's just barely strong enough to rinse shampoo out of long hair, and that takes a while. And hard to reach (I'm 5'2") to change the angle of the spray. *mirrors: Like so many other hotel bathroom mirrors, this one was far away from the edge of the counter. Impossible to apply eye makeup there; you'll have to use the mirror by the closet. Or bring your own. NO SAFES! The TripAdvisor page for this hotel states that these rooms have safes. They do not. Looks like there may have been safes at one point; there are a few open cubicle-like spots behind doors beneath the granite counter holding the TV set, but they're completely empty. With the electronics people require these days, especially for work, it's a mystery to me why more hotels don't have safes. The hard mattress, inadequate shower water flow, and lack of a safe are deal-breakers for us; we won't be back to this hotel unless under duress.

The pool is down for resurfacing. The entire reason I chose this particular hotel during my stay was that it has or had a pool. Nothing in the Hilton app stated it would be down during my stay which I booked a couple of weeks in advance. I tend to like to stay at Hiltons. This was very disappointing

Stayed here one night on a business trip. Nice Hotel with clean quiet and spacious room. Close to Oshkosh Airport and short drive to downtown area too. Many dining options a short drive away. Right off interstate hwy with easy access. Short drive to Appleton or Green Bay.

I recently stayed, as we normally do, at the Hilton Garden Inn in Oshkosh, WI a few weeks back. On my departure, I left a message for the Manager to contact me regarding a multi room stay I was planning for the future. She never returned my call. I phoned the hotel a week later and tried to contact her without joy and left another digital message. I called the following week yet again was met with the avoidance of not returning my message, Today I figured I'd try to reach out and still no return call. As a Diamond member that travels at least 50 nights per year, one would think that hotel management would appreciate contact with its Diamond members...for that, any of its customers to ensure satisfaction of the property. Not Happy. I did contact the Hilton Help Desk to have the manager contact me. 4 days have passed. Still contact. Who is running the hotel? Again not happy with this property.

Nice spacious clean room. I was a Hilton Rewards member and received two free bottles of water. Emily who checked me in was delightful. Jackie at the bar is great to have a chat if you get a chance pay her a visit and tip well. Parking and check in were a breeze!

There are two things preventing this property from getting all 5 stars!! 1) Lack of restaurant 2) The Manager already has addressed the other! Customer Service at its' finest. The staff here has been together for so long, it truly feels like "Coming Home". Matt in the Morning, Emily in the Afternoon/Evening, along with Ms. Sue, Head "Homemaker"/HouseKeeper, keep this Hilton Garden Inn the one i most look forward to in my travels! Thanks to the above, along with Cameron for making us always at home!