karaksa hotel grande Shin-Osaka Tower

Found dirty on bed pillow and toilet after make up room twice during my stay.

2nd time stay. Great location as near to shinkansen, travel to kyoto also convenient. Recommend to stay

The laundry machine is not enough And a bit far between the Shinkansen station. Other than that everything is perfect

Value for money. Room was big enough, cleanness also good :) the best thing was that this hotel has hot spring bath!

The location near Shin-Osaka Station is perfect. The hotel was clean. The room was very clean. The curtain really cover from sunlight. This is important because sun raise up at 6:00 am. The sauna (onzen) was really, water temperature was ok, hot and cold water. Although ther were many guests, space was really confortable at the sauna (onzen). The room have all indications in english, all security set: fire alarm, emergency kit, etc. The bathroom, shower and toilet were well distribuited and clean. Also all the people at front desk was nice and gently. This is a 10 of 10 hotel.

Very convenient location for transportation, but with slight occasional noise from plane and train. However sleep well with no problem.

More than 10 minutes walk from Shin-Osaka Shinkansen station, but if from exit 4 (Midosuji line) only takes around 7 minutes. The hotel is very clean and neat, the room we booked is not very big but enough for us, at least has 3 separated beds, separated bathroom, sink area and toilet. Staffs there we haven’t talked with them much, but they’re very efficient and nice. The check in and check out process were very smooth. As we stayed for 3 nights, we mentioned that we would prefer fully clean for our room everyday when we checked in, the staff who served us said we don’t need to come down to the reception every morning to notify them, he would just pass down what we requested, he really did that for us! That’s really helpful. As when we stayed in Karaksa Hotel Colors Tokyo Yaesu, we had to let the receptionist know every morning before 9am if we need the room been fully cleaned, they are the chain hotels, both are in pretty good locations, clean and new, but the services are definitely not the same. We didn’t try the hotel’s breakfast, the price doesn’t seem very high, but there are also quite a few convenience stores around the hotel and within the station, we just bought our breakfast a night before when we stayed there, as we didn’t want to use too much time on breakfast. Of course, the hotel’s location is not walking to the popular shopping areas in Osaka, but as we need to travel to Tokyo and back, and Osaka’s subway system is much better than Melbourne’s, it’s still very convenient to visit around Osaka for us. And also, the surrounding of this hotel seems like a business suburb and is not as crowded as the popular tourist suburbs, we really like that as well. We feel very lucky to choose this hotel (the Tokyo one is also pretty good)for our first Japan trip!

Location : a bit far from the JR line so you need more steps if you are traveling with the JR train. Cleanliness : very clean Room size : Acceptable Breakfast : Acceptable. Some foods change daily. Amenities : Onsen on site but I didn't manage to use Laundry : Coin operated washer cum dryer. Only 4 on site. Multiple feedback on insufficient washer for a 20 story hotel, but 1 year later the number remain as 4. The hotel should really work on the improvement since it usually will take more than 120mins to have the clothes dried. Toilet : Both the shower and bowl area are separated which is good when you have more than 2pax. Overall I am happy with the hotel.

Hotel was at a great location, 1 min walk to Toyama station through a pleasant shopping centre which has everything. Makes the whole stay convenient. Hotel is new which means everything is still in very good condition. Onsen was great, amenities were all fully provided for. Security was good in the area. Bed and room (which was a good size for our family of 2 + 1 (4yo) was comfortable. View from the room overlooked Toyama, really nice. Staff could speak decent English.