TONES OSAKA

Had a lovely stay at the Tones Osaka. It looks pretty much as in the pictures, which is rare these days. Staff was super friendly and helpful during the entire stay. Room was generally very clean. Mine was located to the backside of the window (window next to wall), therefore no disturbing level outside noise. Breakfast was a bit smaller than expected (croissants, danish and bread buns) but actually just for my taste. I Just think it should just be communicated on their web presence since guests might expect more from this kind of boutique hotel. Overall I would stay here again. Umeda station is walkable in distance. Good food and entertainment selection is to be found in the area.

TLDR: Beware of excessive hidden charges for additional guests (JPY 5,000/night vs. normal rate JPY 1,500/night). Nice hotel with good location, but lacks transparency in pricing policies. Not recommended due to unreasonable extra charges. I recently stayed here and had an unpleasant encounter. I made a mistake booking for 1 person instead of 2, and informed the front desk upon check-in to correct this. Rather than charging us the rate difference (about JPY 1,500 extra per night as shown on the hotel website for the same room type & period of dates), they demanded JPY 5,000 per night for the additional person - more than 3 times higher than the normal rate. This pricing felt unfair considering we used the same room with no upgrades or additional services. The hotel only provides housekeeping every 3 days, so there was no extra cleaning to justify this excess charge. When questioned about this significant price difference, the staff merely stated it was "hotel policy" but could not show any written documentation or website information about these charges. This lack of transparency is concerning, as guests have no way to anticipate these excessive fees before arrival. On the good side - the hotel itself is clean, stylish, hotel staff are friendly, and it's located near Osaka Station. However, be aware that basic amenities are lacking. Guests need to purchase their own water as the hotel does not provide bottles beyond the first day. I feel like they took advantage of my booking mistake to charge extra money. While the hotel itself is decent, I cannot recommend it due to their hidden charges and unreasonable pricing policies. Would I return? No - the management's approach to pricing and extra charges has permanently lost my trust.

Nice!!!

我們一家三口，定了兩間房。預估到日本的酒店太小，住不下。誰知道去了酒店後，發現比描述的1.3米的床大，兩床無縫合並，完全沒問題，還有一個足夠寬的沙發。酒店是清水混凝風，拍照真的顯得有點慘，所以我感覺它的價格就被拖低了。可是………內部設計的細節超好，非常細膩，非常乾淨，特別喜歡😘！！！不過，兩間房也有好處，行李箱能鋪開，並且孩子吵的時候還能在另一房間裏開會。

親切で丁寧なサービスをありがとうございました。息子のために旅行を予約しました。昨夜、息子が体調を崩したのですが、フロントスタッフの方々は親切で丁寧な対応をしてくださり、息子が病院に行くのを手伝ってくれました。幸いにも何の問題もなく、息子は旅を続けることができました。息子はスタッフの皆様の助けにとても感謝しています。3泊の宿泊体験はとても満足のいくものでした。次回もまた利用したいと思っています。トーンズ大阪は私たちにとって最高の選択でした。お部屋もとても快適でした。

房間很大，乾淨整潔，位置十分方便，樓下有藥妝