Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

Great place to stay with your family and friends!

Numerous code violations, to include hotel elevator expired certification. Once got to hotel amount I paid doubled due to resort fees and parking. Resort features like big pool were all closed down

Perfect and beautiful place . Very Calm and relaxing. I like

Hotel pool was closed for repair, checking in took almost an hour. Could not sleep due to guest yelling and swearing after 11 pm had to call security to get them to stop. Breakfast was 60 $ for 2 people when it was advertised for 19$ a person. Could not get a seat by the water park way over crowded. Had to ask maintenance for toilet paper and find a maid for towels. Hotel fees were double what was advertised. Very upset may never use this app again

AC in Room 1012 does not cool. Head Board in Master Suite was dirty. Carpet in Suite Smelled like dirty socks. Not worth the price really.

Very convenient location and well serviced. I did not care for the fact that the “restaurant/eating area” didn’t open until 8:00 am! That was incomprehensible.

We booked the Holiday Inn Resort Orlando partly based on the listed price on ******* and partly because of the pictures of the water park. Upon check-in we were told that there is a $49 resort fee and a $27 parking fee - if this were known I likely would have selected a different hotel. The water park was not open during our stay. We were told the waterpark would be open the day we were checking out and we could use it that day after check-out, but check-out was at 10am and the waterpark opened at noon - we didn't stick around. There is a guard booth/gate to get onto the property. When we arrived, they asked for our name and instructed us to pull up to the check-in area. The check-in process took a very long time - there was a long line of people and only 2 clerks working at 4 pm. While I was inside checking-in, a guard asked my elderly father in the passenger seat to pull the car forward. This was very difficult for him as he has a hard time walking. After I completed check-in and had the room keys, there were several IHG sales people that approached me and kept mentioning some sort of check-in gift. They wanted too much information and I figured they were trying to sell time-shares, so I said no thank you and walked away. The room was very clean and we had no issues - everything was as expected for a decent hotel room. There was a lot of noise from the guests in the room next door just after midnight that woke me up, but not too big a deal. I would not stay here again.

Someone tried hard to update this property, and almost did it. Food was good, facilities were okay.... Staff was rough. Couldn't find my breakfast voucher, wanted to fight with me about it, very interested in their phones, not very interested resolving the issue

Was ok but really upset about addition fees. Breakfast ( has a photo of buffet on website but no mention of fees for such). Had to pay a resort fee for pools etc that we didn’t use and extra parking fee per night . Was informed after the fact that additional fees would be charged but was to late for us the cancel plans. My booked thru *******.