Family of 5. We arrived, found out the “free shuttle to and from universal” only comes once in the morning and once in the evening. Universal was the reason for our stay so super disappointed. Then had to pay the $50 “resort fee” on top of what we already paid for the room. Got to the room and the keys wouldnt work. had to go back down and get new keys. Upon getting into room, room was hot. Air conditioner wasnt working, floor was dirty. They sent a repair man to fix the AC (he was really cool) however he couldnt fix the AC. Ordered room service, however, this is through a 3rd party apparently and because the food didnt come until after 9, we had to go downstairs to get our food. Which was not very good. $13 for the bacon cheese fries-see picture. They put us in a new room around 9:30, well after the two youngests bed time. Hot water in shower wasnt very hot.
Will never stay here again, not worth the money at all.
Dịch