Marriott's Lakeshore Reserve

We had a wonderful stay. Love the renovated rooms at this property. Very light, bright and airy. Plenty of charging areas and outlets. The staff here is very accommodating and always willing to help. Henry at the front desk, the ladies at The Marketplace and the guys at the bar were all very friendly and helpful. We had a particularly excellent experience with Edwin from maintenance/engineering. He truly went above and beyond helping us. The Lazy River is wonderful. The water temperature was perfect…almost felt like it was slightly heated. Be prepared to purchase a floatie if you don’t already have one. They sell them in the Marketplace for about $25 and will blow them up for free with their electric inflator. The food was very good. We especially loved the breakfast sandwiches at The Marketplace and the Bowls at Blossoms. We wish they offered a wider variety of beers at both places. Sounds like that is out of the hands of the bartenders and more the responsibility of whoever does the purchasing. Only other suggestions we can make are to have music playing by the pool all the time and to ensure that the outdoor path lighting on the path around the lake is in working order. It was very dark at night going to and from the pool so we had to use a flashlight. Cannot wait to hopefully return next year.

I was so excited to try Marriott Lakeside! We usually stay at the JW Marriott next door but wanted to stay in a larger place. I was disappointed that I was not given any on my Marriott member perks at any time during our visit. We were not allowed to check in until 4:00. We had lunch on property, it was just awful and terribly expensive. We tried to eat at the JW but they charge $50 for a day pass to even eat a the restaurant even though we are staying on property! Finally getting into our room, it smelled like the guests before us had cooked fish and curry. The smell was HORRIBLE! It was too late to change rooms due to the very late check in and we had plans for the evening. The beds and pillows are rocks hard and the decor is dated. I woke up with a terrible head ache from not getting any sleep. I asked for a later check out, another Marriott Member perk, but was denied that as well. Housekeeping began knocking at the door at 9:50. I am furious that I wasted my time, money and most of all, my points to stay here a total of 17 hours. Move on, try another place!

We have been to this resort at least 9 times. 7 times this resort was amazing so we had high expectations for our 7 day stay. Five stars for the Blossoms bar - the staff was fantastic - friendly, helpful and fast. If you aren’t up for going out, the Blossoms menu is adaptable for GF sensitivities and food is very good. Pool Music was not relaxing it was loud fast paced dance music ALL day - However, when we mentioned it, it was toned down and some and the selections changed. The pool was filthy - many, many leaves in the water ...all week. The waterfall was often off and the water level was below the intake vents so there was no way the water could be filtered. A family we were chatting with said they called. We called about it ourselves the next day. Three days in and the water level was still too low to filter water. Friday the same. Then we called to ask if water was tested and were told 1X/day; miraculously that night, the water level rose enough to be filtered. Could the ridiculously high points vacation club owners pay for end of week stays be a factor in the improvement at the end of the week? Unsure Groups of employees do not speak English. When approached, they sometimes ignore there is a customer there and continue speaking to each other in their language, laughing etc.. then abruptly stop, turn and look at the customer. This is not isolated and not personal. Some grounds workers are not considerate; a few guests hope to sleep past 8am on the weekend. Loud talking, podcasts, radio etc wake up the people they are serving. Bathroom vanities are still the right height for people 6' or taller. Our room was updated but after a decade the walls are still void of mirrors, hooks or shelves.