Disney's Wilderness Lodge

We celebrated our 20th anniversary at Wilderness Lodge and couldn’t have picked a better way to celebrate. From the minute we arrived, every staff member we encountered was so nice and helpful. The woman who checked us in asked if we wanted anniversary buttons and I’m so glad we said yes. Every staff member we saw congratulated us throughout the night. The manager who was roaming even had a plate of delicious desserts delivered to us in the Territory Lounge. We arrived a bit early and had a few drinks at the Geyser Bar while waiting for our room to be ready. When we got to the room it was immaculate and the view was perfection. This resort is on a stunning piece of secluded land and we had a fireworks view. Totally worth the small extra charge. Watching the fireworks from our room was one of the highlights of our night! We decided to do the Snow White dinner and are so glad we did!! We had an absolute blast with the characters. Every single staff member was amazing, friendly and helpful. Special shout out to Beverley from Boston at Geyser Point Bar, Dan and Susan in Territory Lounge, our Artist Point waitress from MN (I think her name was Heather, but I can’t remember), Grumpy, Dopey, Snow and the Queen. They truly made our celebration extra magical.

We’ve stayed at Wilderness Lodge several times (4 or 5) in the last 5 years and thoroughly enjoy every aspect of this hotel! There are great options regarding restaurants; roaring fork for a quick pickup and go snack or breakfast, whispering canyon for a longer sit-down breakfast, lunch or dinner or geyser point & territory lounge for an afternoon cocktail or evening bite. For us, Roaring Fork has spotty service and food quality, especially for the price. We’ve experienced good results, but also a lack of attention to detail such as order accuracy or inconsistent portion size. Whispering Canyon has been a solid choice for us every time. Geyser Point and Territory Lounge have been simply amazing! The staff is attentive, food options are solid and delicious and the cocktails are great. Our only negative comment regarding the Lounge is that it closes entirely too early (10pm). Geyser Point isn’t much better from this aspect (11pm). We haven’t dined at Story Book which is character dining, but haven’t heard anything negative. Transportation to the parks is usually very good. Buses to all of the parks, leaving from the bus stop between Wilderness Lodge and Boulder Ridge, plus the boat(s) to Magic Kingdom! There are two sizes of boats and only the large one accommodates wheel chairs and strollers that aren’t folded. This is the only negative point regarding the boats. Sometimes you have to wait longer for the larger boat. Morning boats fill up quickly, so don’t arrive late to the dock if you’re not willing to wait. Something we’ve learned recently; if you take the bus to Hollywood Studios, you can walk to Epcot’s International Gateway (France entrance). We found this very helpful for rope drop to Remy’s Ratatouille Adventure. International was very busy at security, unfortunately, so be forewarned. The rooms and theming are wonderful! We really love the feel of the Lodge, all of the attention to detail regarding the architecture and thoughtful details in the design such as the animal prints in the walkways. We would recommend the architecture tour and researching various books regarding entertainment architecture, 4240architecture…, and the design themed by the National Park hotels. Improvements; availability of the room at check-in can be spotty. We’ve waited until 6 pm for our room to be available. The waterpark passes help alleviate this issue, but it can still be challenging. It’s also time to update the pools in the next few year or so and add heaters. The water can be very cold in the Fall and Winter months. Another hot tub at the Boulder Ridge pool would be a great addition! Things we love that are overlooked; boat service from MK in the evening is wonderful!! The lines are short, it’s quiet and seamless. We secretly smile to ourselves as we look over at the skyliner line and the hordes of people heading to the transportation center. Wandering around the resort in the evening with a cocktail is so relaxing. A chair down by the lake with

It is a great looking hotel. Customer service is also great. They did give me a different room than requested and said I was upgraded. It overlooked a swamp. They wound up crediting me the difference. A few other issues. Room was near elevator. Your hear the dinging all night long. In addition you heard loud guests always near the elevator. The walls to the rooms are very thin. You hear everything. Also near an ice machine so you hear all getting ice. And finally there are not enough healthy options on the menu. (At all)!

Amazing resort! LOVE the laid back vibe here. THIS resort is my favorite on property. Geyser Point is the outdoor resort restaurant located on the water. Food and scenery is wonderful. Whispering Canyon also a fun restaurant with great barbecue and brisket offerings. Eaten here many times and never disappointed! Rooms are very comfortable and love the Keurig provided for in room coffee! Additionally, at Christmas, this resort stands head and shoulders above the rest!

We’re currently staying at Disney’s Wilderness Lodge, and I just have to share our experience to warn other families about dangerous pocket doors in bathroom. Only an hour after check-in, my daughter — who turns 5 tomorrow — got hurt by the bathroom pocket door. She opened it, and it slammed shut so fast there was no resistance at all, no soft close mechanism, extremely heavy door! The hardware (lock and handle) jammed her little fingers badly. If she hadn’t pulled away quickly, she could have lost them. There was a lot of blood and tears… I immediately called the front desk. A manager, showed up and offered to have maintenance check the door and to call 911 if needed. Since her fingers didn’t seem broken and she was already shaken up, I declined the ambulance. Manager handed me a card to file a claim — but of course, claims are closed over the weekend, so I can’t even start the process until Monday. Maintenance found nothing wrong with the door just agreed that’s poor design Other than sending up a few band-aids, Disney didn’t follow up, didn’t check on us. I had to call to see the maintenance response. Our evening plans were ruined. Later, when I tried to shower my daughter, two heavy bottles (shampoo and conditioner) fell off the wall and onto her feet, causing even more pain and tears. Maintenance came but said they couldn’t fix it without a special tool that only housekeeping had. We waited even longer for very unfriendly housekeeper to show up and finally secure it properly. This is supposed to be a deluxe property — and so far, all we’ve gotten is frustration and injury, with no real effort to make things right. I feel terrible for my child and terrible knowing that Disney likely won’t fix these door issues. I’ve since found many stories of kids getting their fingers hurt by these same doors mechanism. Clearly, nothing has changed. If you’re traveling with little ones, please be careful

The Wilderness Lodge is amazing. My husband said it was his favorite thing about our trip (even though we visited 3 parks)! I love the warm pools and the best Bison burger at the Geyser Restaurant, sitting and looking at the lake. We took the ferry boat out for a ride and it happened to be during the fireworks- perfect timing! The food at the Fork restaurant is one of the best we've had in a resort. AND you could take it to your room to enjoy. We could see the electrical light boat parade from our room. Everything was outstanding including the room itself. Very spacious.